Customer Service Advisor

1 week ago

Norwich, United Kingdom Soter Professional Services Ltd Full time

**Offering an excellent rate of pay, superb training,a range of great benefits and a friendly working environment, we have an exciting opportunity for a number of Customer Service Advisors to join our team in our Norwich Contact Centre.**

Soter Professional Services manages ancillary insurance products for the broker, insurer and affinity markets. Working with some of the biggest names in the UK insurance market, we don’t believe in average. We innovate, grow, and strive to be the best, investingheavily in our people and systems to create brilliant experiences for everyone we serve.

**What will you do as ourCustomer Service Advisor?**

Our emergency contact centre handles thousands of inbound calls a month from members of the public requiring assistance. Your job will be to listen to, support and assist incoming enquiries to the best of your abilities. Day-to-day duties include:

- Logging all calls and cases, raising to the appropriate team when required
- Assessing each situation case by case
- Reassuring the customer and responding accordingly
- Maintaining a compassionate, understanding and professional manner at all times
- Assisting the team in delivering excellence

**Who are we looking for?**

We are looking for Customer Service Advisors who are friendly, thoughtful and compassionate. You should be enthusiastic and hardworking, as well as willing to learn. You will also:

- Be a fantastic communicator
- Be able to work quickly and efficiently
- Have great verbal and written communication skills
- Be a quick leaner
- Be able to multitask
- Be committed and motivated to work hard

**What do we offer you?**
- An excellent rate of pay (£9.50 per hour)
- Training
- Guaranteed hours with optional overtime
- Continued personal and professional support and training
- Local gym membership
- Free car parking
- A supportive and friendly team to work with

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