Customer Resolution Co-ordinator

2 weeks ago


High Wycombe, United Kingdom Paradigm Housing Group Full time

Do you know what excellent customer service looks like?

Do you have a passion for helping others, fantastic listening skills and bucketloads of empathy? Are you a critical thinker and problem solver, able to provide creative resolutions in a fast-paced environment?

If this sounds like you, come and work for Paradigm Housing Group with our Customer Resolutions Team. We have a passion for delivering excellent service to our customers.

We view complaints as a gift and use customer insight to identify service failures, put things right and drive improvement.

You will be the first point of contact for customers and be responsible for acknowledging, logging and understanding the scope of their feedback. You will assess each complaint and allocate it accordingly. You will manage and resolve low-level dissatisfaction and informal complaints while delivering an efficient administration service to the team, managing inbound calls and the mailbox.

This is an interesting and fulfilling role where no day is the same. You will work within a wonderful team, have the opportunity for career advancement and build strong relationships with colleagues and customers.

The role is full time, working 37 hours per week, Monday to Friday between 9am and 5:30pm. It offers the flexibility to work two days in our modern officers in High Wycombe and three days remotely.

We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.



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