Community Safety Co-Ordinator

Are you passionate about supporting communities and helping to resolve anti-social behaviour (ASB) Were excited to offer a newly created opportunity for a Community Safety Co-Ordinator to join our established Community Safety team. This role plays a vital part in delivering an outstanding ASB service to our residents working closely with Community Safety Officers and other colleagues across the business.As the first point of contact for ASB reports youll assess risk agree action plans and ensure customers are kept informed throughout. Youll manage a caseload of low-risk ASB cases attend joint visits and support the team with administrative duties and service improvement initiatives. If youre someone who thrives on helping others enjoys problem-solving and wants to make a real difference in peoples lives wed love to hear from you.Key Responsibilities Be the first point of contact for ASB reports via phone email app or online. Assess risk levels agree initial action plans and allocate cases for onward management. Manage the ASB inbox and handle inbound/outbound calls with residents. Provide excellent customer service ensuring residents feel heard and supported. Maintain accurate records and request relevant evidence to support case resolution. Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes. Respond to correspondence in line with our Customer Care Standards and brand guidelines. Support the team with routine administrative tasks and contribute to service improvement reporting. What Were Looking ForWere seeking someone with strong communication skills a passion for customer service and a willingness to learn about ASB and community safety. Youll need to be confident in managing competing priorities making decisions and working collaboratively with colleagues and external partners.Experience in a customer-facing role within a regulated environment is preferred as is knowledge of ASB or a desire to develop expertise in this area. You should be comfortable using IT systems and have a proactive solution-focused approach to your work.Why Join UsWhile this role is offered as a fixed-term contract in a business of our size and with the transformation were undergoing theres potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longer-term opportunity doesnt materialise youll gain valuable experience that will enhance your employability in this and related fields.Further InformationFor the full job description and person specification please see the attachment at the bottom of this page. If you have any queries about this vacancy please email and well respond as soon as possible.As part of our application process we ask for a covering statement and CV so we can assess your application against our essential and desired criteria. Please include in your covering statement how you meet the criteria so we can give your application the consideration it deserves.Thank you for your interest in Paradigm Housing Group.Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.INDLOWAbout usWe are Paradigm Housing Group.We manage more than 17000 homes across the South East.We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.As a charity the money we make goes into building new homes and providing an excellent service for residents.We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days. Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate. Car leasing scheme. Annual bonus potential. 1 paid professional subscription per year. Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more. Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more. Hybrid working for many roles. Up to three paid Giving Back (volunteer) Days a year. Modern collaborative offices with free parking and charging points for electric vehicles. Opportunities for career development and progression. Social events such as quiz nights Christmas Party Summer BBQ. Our VisionWe provide excellent services to customers.And build new homes to help more people.We make sure our homes are safe and sustainable.And strive to do more by making the most of our resources. Working For Us Our ValuesSafer TogetherThe safety of our customers colleagues and ourselves is a priority in everything we do.Driving ImprovementWe seek to do things better and deliver value to our customers.Working As OneWe work collaboratively with others and also take personal responsibility for delivering outcomes for our customers colleagues and stakeholders.Acting ThoughtfullyWe make ourselves aware of our customers and colleagues circumstances and consider this thoughtfully and respectfully and with attention to the impact on the environment when taking action.Being ClearWe will communicate in a clear and consistent manner so that our customers colleagues and stakeholders understand the high standards that we work to.Please note that customer facing roles may be subject to a DBS check.DocumentsRequired Experience:Contract Key Skills Abinitio,Apache Tomcat,Ethernet,Hotel Management,Financial Planning & Analysis,AV Employment Type : Unclear Experience: years Vacancy: 1