Service Co-ordinator

1 week ago

High Wycombe, United Kingdom The Focusrite Group Full time

**Service Co-Ordinator - Martin Audio**

**Based**: High Wycombe
**Term**: Permanent, Full time
**Salary**: Dependant on experience + excellent benefits

**The Company**:
Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation market.

The Company enjoys an international reputation for supplying award winning, world class professional loudspeaker systems. It is renowned for integrity in design, technical excellence and longevity of product. Our mission is to create an exceptional sonic experience.

**The Role**:

- The organisation, processing and administration of customer product returns and service enquiries for four brands within the Audio Reproduction group of Focusrite; Martin Audio, Optimal Audio, Timax and Outboard.
- The role also encompasses the physical preparation of items for Service Department shipping and the receipt and logging of product returns.

**Essential Functions and Major Responsibilities**:

- Responsible for the organisation and processing of product returns
- Administration of returns using ‘Zen Desk’ customer support software and the daily data capture of returns utilising Excel spreadsheets
- Preparation and processing of shipping documentation and logistics invoicing for product returns
- Administration of product returns and stock transactions using MRP systems (Access)
- Close liaison with the Service team within the Engineering department to ensure that both returned items and temporary loan/replacement products are issued in a timely manner
- The processing of service orientated customer spare part orders and enquiries
- Calculation and communication of service repair costs to customers
- Record and process product returns, service results and capture appropriate data where required.

**Skills and experience required**:

- Strong team player with good interpersonal and communication skills
- Excellent customer communication skills
- Meticulous attention to detail
- Methodical and analytic thinker
- Highly Organised and process driven.
- Ability to balance organisational requirements with productive output
- Confident experience of Microsoft Office and in particular Excel
- Experience of customer service software (Zen Desk) is desirable
- Experience of corporate MRP systems for stock and materials management is also desirable

**Job Conditions**:
You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday, and 8:45am to 4.00pm Fridays with 60 min lunch daily unpaid.

**Benefits**:
Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to get Private Medical Insurance, join the Bike to work scheme and to be part of the group bonus scheme.

  • Facilities Co-ordinator

    2 weeks ago

    High Wycombe, United Kingdom Platinum Resourcing Full time

    Working for a well-established medical company in High Wycombe. Salary £20,000 - £25,000 depending on experience plus, contributory pension scheme, private health care, onsite free car parking and subsidised staff canteen. Full time - 37.5 hours per week: Monday to Thursday 9.00am - 5.00pm with half an hour for lunch. Friday 6.45am - 2.45pm with half an...

  • Customer Service Co-Ordinator

    2 weeks ago

    High Wycombe, United Kingdom Adecco Full time

    Join Our Team as a Customer Service Co-Ordinator! Location: High Wycombe Contract Type: Permanent Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling challenges head-on? If so, we have the perfect opportunity for you! Our client, a leading organisation in the utilities industry, is...

  • Service Co-ordinator

    1 week ago

    High Wycombe, United Kingdom The Focusrite Group Full time

    **Service Co-Ordinator** **Based**: High Wycombe **Term**: Permanent, Full time **Salary**: Dependant on experience + excellent benefits **The Company**: The company was founded in 1971 by engineering maestro Dave Martin. His vision was to enable bands to play to larger audiences and be properly heard for the first time. The reputation of Martin Audio...

  • Communications Co-ordinator

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom IPC International Full time

    Communications Co-ordinator FTC 12 monthsHigh Wycombe HP11 2EEHybrid working - 3 days office basedIPC International, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for a Communications Co-ordinator on a 12-month fixed term contract, covering maternity leave, to join the Communications team.What...

  • Shipping & Logistics Co-ordinator

    1 week ago

    High Wycombe, United Kingdom CineArk Full time

    **Full time** **Shipping and Logistics Coordinator**: **About CineArk**: CineArk is one of the UK’s leading film production and TV equipment rental houses. We offer storage, maintenance and technical support to film crew working in the industry. We are a young company, but our commitment to innovation, technical excellence and customer support has quickly...

  • Business Services Co-ordinator

    2 weeks ago

    High Wycombe, United Kingdom National Trust Full time

    Summary Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator with flexible hours and working styles available. Hours: 37.5 / Full Time (part time considered) **Salary**: £22,044 per annum Contract:...

  • Talent Co-ordinator Apprentice

    2 weeks ago

    High Wycombe, United Kingdom Paradigm Housing Group Full time

    Paradigm Housing Group is excited to offer a newly created opportunity that allows you to enhance your skills in talent development, recruitment, and HR operations, all while working towards a recognised Level 5 CIPD HR qualification. **About the Role** As a Talent Co-ordinator Apprentice, you’ll play a key role in our People Management team, with a...

  • Part time paid Contact Centre Co-ordinator

    2 weeks ago

    High Wycombe HP NJ, United Kingdom Wycombe Child Contact Centre Full time £3,120 per year

    Part-Time paid Centre Co-ordinator sought for local charity ( 15 hours per fortnight)Wycombe Child Contact Centre is a small charity providing a supportive, welcoming and safe space where a separated parent can reconnect with children they don't live with following relationship breakdown.We are an accredited Supported Contact Centre affiliated to the...

  • Culture and Performance Co-ordinator

    2 weeks ago

    High Wycombe, United Kingdom Red Kite Community Housing Full time

    **Reports to**: Senior Culture and Performance Manager As an organisation we want to be the best and we know we need the most talented people to help us get there. Like us, you’ll have a real passion for maximising the potential of people and be excited to help us to deliver our ambitious approach to Culture and Performance. **What we need you to do: -...

  • Estates and PMO Co-Ordinator

    5 days ago

    High Wycombe, United Kingdom Serco Full time

    Estates and PMO Co‑ordinator Location: University Hospital South Bucks, HP11 2TT Contract: Permanent, 37.5 hours per week Hours: Monday–Friday, 8am – 4pm Salary: Up to £30,000.00 per annum + excellent benefits Seniority level: Entry level Employment type: Full‑time The Estates & PMO Support Coordinator is responsible for ensuring the smooth,...