Customer Service Co-Ordinator

Join Our Team as a Customer Service Co-Ordinator
Location: High Wycombe
Contract Type: Permanent

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling challenges head-on? If so, we have the perfect opportunity for you Our client, a leading organisation in the utilities industry, is seeking a dedicated Customer Service Co-Ordinator.

What You'll Do:
As a key member of our customer service team, you will be the first point of contact for our valued customers. Your primary responsibility will be to ensure every interaction is handled with professionalism and efficiency. Here's a glimpse of your exciting role:

Handle Incoming Calls: Manage all customer inquiries promptly and effectively, ensuring satisfaction with every interaction.
Order Processing: Accurately process orders in a timely manner, adhering to company procedures.
Service Scheduling: Book service calls and optimise engineer routing to enhance operational efficiency.
Administration Support: Provide comprehensive administration support, including contract renewals and service contract promotions.
Complaint Management: Record and manage customer complaints in a structured manner, striving for resolutions that delight our customers.
Supplier Interaction: Raise purchase orders and keep customers informed about lead times.

What We're Looking For:
To succeed in this role, you should embody the following competencies:

Exceptional Customer Service Skills: You excel in creating positive customer experiences, even in challenging situations.
Strong Communication: Whether over the phone or in writing, your communication skills shine through.
organisational Skills: You can juggle multiple tasks while maintaining accuracy and attention to detail.
Self-Starter: You take initiative and ownership of customer queries, working independently as well as part of a team.
Tech-Savvy: Proficient in Microsoft packages and familiar with customer service operations.

Why Join Us?

Dynamic Work Environment: Work with a supportive team committed to providing top-notch service.
Growth Opportunities: We believe in nurturing talent and providing pathways for career development.
Competitive Salary & Benefits: Enjoy a comprehensive benefits package in addition to a competitive salary.

Ready to Make a Difference?
If you're excited about this opportunity and ready to contribute to a fantastic team, we'd love to hear from you

Apply Now
Send us your CV and a cover letter explaining why you're the perfect fit for this role. Join us in delivering outstanding service and making a difference in our customers' lives

This job description is a guide to the key responsibilities and tasks of the role. It is not exhaustive and may be subject to modifications.

We can't wait to meet you

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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