Call Centre Agent

5 days ago


Leeds, United Kingdom UNIQUE GRO LIMITED Full time

**Responsibilities**
- Respond promptly to customer inquiries via phone, ensuring a high level of customer satisfaction.
- Utilise effective phone etiquette to maintain professionalism during all interactions.
- Assist customers with product information, account management, and troubleshooting issues.
- Upsell products and services where appropriate to enhance customer experience and meet company goals.
- Accurately perform data entry tasks to maintain up-to-date customer records in our database.
- Analyse customer feedback and provide insights to improve service delivery.
- Collaborate with team members to achieve departmental targets and objectives.

**Qualifications**
- Previous experience in a call centre or customer service role is advantageous.
- Strong ability to analyse information and resolve conflicts effectively.
- Demonstrated ability to upsell products or services in a previous role is a plus.
- Familiarity with data entry processes and computer systems.
- A positive attitude with a commitment to delivering outstanding customer service.

Join us as we strive to provide the best possible experience for our customers while fostering an inclusive and supportive work environment

Pay: From £24,208.00 per year

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Company events
- Paid volunteer time

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS2 7JF: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 31/10/2024


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