Junior Call Centre Associate

2 weeks ago


Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

**About the Role**:
We are seeking a motivated and enthusiastic **Junior Call Centre Associate** to join our growing direct marketing team. This is an excellent opportunity for individuals looking to gain experience in customer service and sales through inbound and outbound communication channels.

As a Junior Call Centre Associate, you will be responsible for engaging with potential and existing customers over the phone, providing product information, and supporting the overall success of marketing campaigns.

**Key Responsibilities**:

- Make outbound calls to prospective customers to promote products and services
- Handle inbound enquiries and provide clear, helpful information
- Maintain a professional and friendly manner at all times
- Accurately input customer data and maintain up-to-date records
- Identify customer needs and recommend suitable solutions
- Achieve daily call and conversion targets
- Support the wider marketing and sales team with feedback and insights
- Follow scripts and adhere to compliance and quality standards

**What We’re Looking For**:

- Strong verbal communication skills
- Positive attitude with a willingness to learn and grow
- Confidence when speaking on the phone
- Ability to remain calm and focused under pressure
- Good time management and organisational skills

**What We Offer**:

- Full training provided - no experience necessary
- Friendly and collaborative team environment
- Career progression opportunities
- Ongoing coaching and support

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L1 4DQ (required)

Work Location: In person

Application deadline: 04/05/2025
Expected start date: 04/05/2025



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