Junior Call Centre Associate
2 weeks ago
**Job Overview**:
As a Junior Call Centre Associate, you will be the voice of our clients’ brands, engaging with customers over the phone to promote products, handle inquiries, and provide exceptional customer service. You will work in a supportive team environment where continuous training and development opportunities are provided to help you succeed in your role.
**Key Responsibilities**:
- Make outbound calls to potential customers to promote products and services.
- Handle inbound calls, addressing customer inquiries and providing accurate information.
- Build and maintain positive relationships with customers to enhance brand loyalty.
- Accurately record customer interactions and feedback in the CRM system.
- Collaborate with the sales and marketing teams to achieve campaign goals.
- Follow up with customers to ensure satisfaction and identify additional needs.
- Meet or exceed daily, weekly, and monthly call and sales targets.
- Participate in training sessions to improve product knowledge and communication skills.
**Requirements**:
- Excellent verbal communication and active listening skills.
- Confident and persuasive phone presence.
- Positive attitude, resilience, and ability to handle objections.
- Strong organisational skills and attention to detail.
- Ability to work both independently and as part of a team.
- Basic computer proficiency, including familiarity with CRM systems.
- Previous call centre, telemarketing, or customer service experience is an advantage but not required.
**Benefits**:
- Comprehensive training programme to enhance communication and sales skills.
- Opportunity for career advancement within the company.
- Supportive and collaborative team environment.
- Employee recognition and reward schemes.
**How to Apply**:
If you are an enthusiastic communicator who enjoys connecting with people and are excited about growing your career in direct marketing, we would love to hear from you
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- England, L23 4TW (required)
Work Location: In person
Application deadline: 02/03/2025
Expected start date: 03/03/2025
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