Junior Call Centre Agent
2 weeks ago
**Job Overview**:
As a Junior Call Centre Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting products or services. This entry-level position is perfect for someone who is confident, persuasive, and eager to develop their communication and sales skills within a dynamic and supportive environment.
**Key Responsibilities**:
- Make outbound calls to potential customers to promote products and services.
- Handle inbound calls and provide accurate information to customers.
- Assist customers with inquiries, orders, and resolving any issues effectively.
- Maintain a positive and professional demeanour during all customer interactions.
- Achieve daily and weekly call targets and performance metrics.
- Accurately record customer details and interactions in the CRM system.
- Collaborate with the sales and marketing teams to ensure consistent messaging.
- Stay up to date with product knowledge and company promotions.
- Participate in training sessions to enhance communication and sales techniques.
**Requirements**:
- Excellent verbal communication and active listening skills.
- Confident, persuasive, and able to handle objections effectively.
- Strong organisational skills and attention to detail.
- Ability to work in a fast-paced, target-driven environment.
- Positive attitude, resilience, and willingness to learn and grow.
- Basic computer skills and familiarity with CRM systems (training provided).
- No prior experience required - full training will be provided.
- High school diploma or equivalent.
**Benefits**:
- Comprehensive training and ongoing professional development.
- Supportive team environment and opportunities for career advancement.
- Recognition and rewards for top performers.
- Fun and dynamic workplace culture.
**How to Apply**:
If you are enthusiastic, motivated, and ready to launch your career in direct marketing, we want to hear from you
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- England, L23 4TW (required)
Work Location: In person
Application deadline: 02/03/2025
Expected start date: 03/03/2025
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