Call Centre Agent

2 days ago


Liverpool, United Kingdom WOLFPACK 168 LIMITED Full time

**Role Overview**:
As a Call Centre Agent, you will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services. Your role is crucial in enhancing customer satisfaction and loyalty.

**Key Responsibilities**:

- Handle incoming calls from customers in a professional and courteous manner.
- Provide accurate information regarding products and services.
- Resolve customer complaints efficiently, escalating issues when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure comprehensive customer support.
- Meet and strive to exceed performance targets and key performance indicators (KPIs).

**Key Requirements**:

- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal communication skills with a clear and friendly telephone manner.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in using call centre equipment and software.
- Flexibility to work occasional evenings and weekends as required.

**Benefits**:

- Competitive salary with performance-based incentives.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within the company.
- Health and wellness benefits package.
- Employee discounts on company products/services.
- A supportive and inclusive work environment.

**Job Types**: Full-time, Part-time

Pay: From £25,000.00 per year

Schedule:

- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person


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