Call Centre Agent

19 hours ago


Liverpool, United Kingdom Prime Capital Group Ltd Full time

**About Us**:
We pride ourselves on providing exceptional customer service in a fast-paced, dynamic environment. We're looking for friendly, motivated, and dedicated individuals to join our growing team as Call Centre Agents. If you have a passion for helping others, a positive attitude, and enjoy problem-solving, we want to hear from you

**Responsibilities**:

- Answer inbound calls and handle customer inquiries, complaints, and service requests in a professional and friendly manner.
- Provide product and service information, troubleshoot issues, and guide customers through solutions.
- Maintain accurate customer records and update relevant details in the system.
- Collaborate with other departments to ensure customer satisfaction and resolution of complex issues.
- Meet and exceed performance metrics, including response time, call quality, and customer satisfaction.
- Assist with outbound calls as needed to follow up on customer queries and concerns.
- Stay updated on product knowledge, company policies, and industry standards to offer accurate advice.

**Requirements**:

- Previous experience in a customer service or call centre role is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills with the ability to think quickly and work under pressure.
- Ability to multitask and navigate computer systems while speaking with customers.
- A positive attitude, strong work ethic, and team-oriented mindset.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Comprehensive training and ongoing professional development.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement within the company.
- Employee discounts and wellness programs.

Pay: £24,000.00-£26,000.00 per year

Additional pay:

- Bonus scheme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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