Junior Call Centre Agent
2 weeks ago
**Role Overview**
We are seeking a proactive **Junior Call Centre Agent** to join our expanding team. In this role, you will engage with customers over the phone to promote products, handle inquiries, and close sales. If you are a natural communicator with a passion for customer service and sales, we want to hear from you Comprehensive training and ongoing support will be provided.
**Key Responsibilities**
- Make outbound calls to potential customers to promote products and services.
- Handle inbound calls, responding to customer inquiries and resolving issues.
- Clearly communicate product features, benefits, and promotions.
- Achieve individual and team sales targets.
- Accurately update customer records in the CRM system.
- Provide exceptional customer service to enhance customer satisfaction.
- Collaborate with team members to share best practices and sales strategies.
- Stay updated on product knowledge and industry trends.
**What We’re Looking For**
- Excellent communication and persuasive speaking skills.
- Positive attitude, confidence, and a friendly phone manner.
- Strong problem-solving abilities and resilience in handling objections.
- Self-motivated and target-driven with a desire to learn and grow.
- Team player with good organisational and multitasking skills.
- Previous experience in a call centre, sales, or customer service role is a plus but not required.
**What We Offer**
- Comprehensive training and continuous coaching.
- Opportunities for career advancement and professional development.
- Supportive team environment and a positive workplace culture.
- Incentives, rewards, and recognition for outstanding performance.
**How to Apply**
Ready to start your career in call centre sales and marketing? Send your CV
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Merseyside, L18 1DG (required)
Work Location: In person
Application deadline: 01/03/2025
Expected start date: 03/03/2025
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