Junior Call Centre Agent

6 hours ago


Liverpool, United Kingdom NOVAK GROWTH PARTNER LTD Full time

**Role Overview**:
As a **Junior Call Centre Agent**, you'll be the voice behind our campaigns, connecting with customers over the phone to deliver clear messaging, answer queries, and promote client products or services. This is an exciting entry-level role for someone looking to develop their communication skills and grow within a marketing environment.

**Key Responsibilities**:

- Make outbound calls to promote marketing campaigns and generate interest
- Handle inbound customer enquiries in a professional and friendly manner
- Record accurate call details and update internal systems
- Maintain excellent product and campaign knowledge
- Work towards call targets, KPIs, and campaign goals
- Represent client brands with confidence and positivity
- Provide feedback to team leads to help optimise campaign performance

**Requirements**:

- Excellent verbal communication and listening skills
- A positive attitude and strong work ethic
- Confidence in handling conversations over the phone
- Ability to work in a fast-paced, target-driven environment
- Team-oriented with a willingness to learn
- Previous call centre or customer-facing experience is a plus, but not essential

**What We Offer**:

- Full training and support from day one
- Career progression opportunities in sales, marketing, or campaign management
- Friendly, inclusive team environment
- Opportunity to work on exciting campaigns with national brands

**How to Apply**:
Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L2 3PF (required)

Work Location: In person

Application deadline: 15/06/2025
Expected start date: 16/06/2025



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