Junior Call Centre Advisor

2 weeks ago


Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

**About the Role**:
We are seeking a confident and enthusiastic **Junior Call Centre Advisor** to join our dynamic direct marketing team. This entry-level role is perfect for someone looking to build a career in sales, customer service, or marketing while gaining hands-on experience in a supportive, fast-paced environment.

As a Junior Call Centre Advisor, you’ll be responsible for making outbound calls to potential customers, promoting products or services, and delivering exceptional customer experiences on behalf of our clients.

**Key Responsibilities**:

- Make outbound calls to engage with potential customers
- Promote products and services confidently and clearly over the phone
- Build rapport and handle customer queries with professionalism
- Accurately input and update customer information into the system
- Meet daily and weekly sales and contact targets
- Work closely with the team to share best practices and drive results
- Participate in ongoing training and development workshops

**What We’re Looking For**:

- Excellent communication and listening skills
- Confident phone manner and a customer-focused approach
- Motivated, target-driven, and eager to learn
- Ability to handle rejection and remain positive
- A team player who can also work independently
- No previous experience needed - full training provided

**What You’ll Gain**:

- Practical experience in customer service and telesales
- Ongoing training and support to develop your skills
- Career progression opportunities within the company
- Friendly, inclusive, and energetic team environment
- Regular incentives and team rewards

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L1 4DQ (required)

Work Location: In person

Application deadline: 04/05/2025
Expected start date: 05/05/2025


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