Junior Call Centre Assistant

4 days ago


Liverpool, United Kingdom NOVAGROWTH CONSULTING LIMITED Full time

**Role Overview**:
As a **Junior Call Centre Assistant**, you will be the first point of contact for potential and existing customers. You’ll play a key role in promoting our clients’ products or services over the phone, providing excellent customer support, and helping generate interest for upcoming campaigns.

**Key Responsibilities**:

- Handle outbound and inbound calls in a professional, confident manner
- Present products or services to potential customers with clarity and enthusiasm
- Maintain accurate records of customer conversations and follow-ups
- Assist in generating leads for field marketing or sales teams
- Provide top-tier customer service, answering questions and resolving basic issues
- Collaborate with team leaders to meet campaign goals and daily targets
- Take part in regular training and development sessions

**Requirements**:

- Excellent verbal communication and listening skills
- Positive, can-do attitude and eagerness to learn
- Comfortable working in a fast-paced environment
- Strong attention to detail and good organisational skills
- Previous customer service or call centre experience is beneficial but not essential

**What We Offer**:

- Comprehensive on-the-job training and support
- A clear path for career progression
- Opportunity to work on marketing campaigns for well-known brands
- A fun, team-oriented workplace culture

**Start Your Career in Marketing Today**

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L1 4DQ (required)

Work Location: In person

Application deadline: 06/07/2025
Expected start date: 07/07/2025



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