Entry-level Call Centre Associate

1 day ago


Leeds, United Kingdom MARKETING MOMENTUM LIMITED Full time

We are looking for a motivated and enthusiastic Entry-level Call Centre Associate to join our team. This role is perfect for individuals starting their career who are eager to develop strong communication and customer service skills. As a Call Centre Associate, you will be the first point of contact for customers, supporting marketing campaigns and providing information about client products and services.

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Provide accurate information about client products, services, and promotions.
- Engage with customers to build rapport and ensure positive experiences.
- Support marketing campaigns by gathering customer feedback and insights.
- Work closely with the team to achieve call performance and campaign targets.
- Maintain accurate records of customer interactions.

**Requirements**:

- Excellent communication and interpersonal skills.
- A friendly and professional phone manner.
- Strong problem-solving skills with attention to detail.
- Ability to work well in a fast-paced team environment.
- No prior experience required - full training will be provided.

**What We Offer**:

- Comprehensive training and ongoing development.
- Opportunities for career growth within the marketing industry.
- Supportive and team-oriented work culture.

Pay: From £30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Work Location: In person



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