Junior Call Centre Coordinator

12 hours ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
As a Junior Call Centre Coordinator, you will play a vital role in supporting the daily activities of our call centre. Working closely with the marketing and campaign teams, you will help coordinate call schedules, track performance, and ensure smooth communication between agents and management. This is an ideal entry-level role for someone looking to gain experience in marketing operations and team coordination.

**Key Responsibilities**:

- Assist with scheduling and monitoring outbound call campaigns
- Support the call centre team with resources, updates, and troubleshooting
- Track and report on call performance metrics using internal systems
- Maintain call scripts and campaign documentation
- Help onboard and train new call centre agents
- Act as a liaison between the marketing team and the call centre staff
- Ensure consistent and clear communication across teams

**Requirements**:

- Strong organisational and time management skills
- Excellent verbal and written communication
- Confidence in using basic office software (e.g. Microsoft Office, Google Workspace)
- Positive attitude and a willingness to learn
- Team-oriented with a proactive mindset
- No previous experience required - full training will be provided

**What We Offer**:

- Supportive training and career development opportunities
- A fast-paced and inclusive work environment
- Opportunities to grow within marketing and operations
- Regular team-building activities and company events
- First-hand experience with leading marketing campaigns

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025



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