Junior Call Centre Assistant
1 week ago
**Role Overview**
The Junior Call Centre Assistant will play a key role in supporting outbound and inbound call activities, assisting in market research, customer engagement, and promoting client campaigns. This is an ideal entry-level position for someone looking to grow within the marketing and communications industry.
**Key Responsibilities**
- Make outbound calls to potential customers to introduce and promote products or services
- Answer incoming calls, respond to enquiries, and provide basic support or guidance
- Record and update customer information accurately in our system
- Assist in generating leads and booking appointments for the sales team
- Follow scripts and training guidelines to maintain a consistent message
- Support marketing campaign efforts by collecting customer feedback
- Escalate any complex queries to the appropriate team members
- Maintain a professional and friendly tone in all customer interactions
- Participate in regular training sessions to improve product knowledge and communication skills
**What We’re Looking For**
- Excellent telephone manner and communication skills
- A positive, can-do attitude and willingness to learn
- Strong listening and interpersonal skills
- Ability to work well in a team and in a fast-paced environment
- Previous customer service or call centre experience is a bonus but not required
**What We Offer**
- Comprehensive training and onboarding
- Opportunities for career progression in marketing and communications
- A supportive team environment
- Regular incentives and team-building activities
- Experience working with a range of well-known brands and clients
**If you're a great communicator with an interest in marketing and are ready to kickstart your career, we’d love to hear from you**
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- United Kingdom, LS7 3JB (required)
Work Location: In person
Application deadline: 01/06/2025
Expected start date: 02/06/2025
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