Junior Call Centre Agent

2 days ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
As a Junior Call Centre Agent, you will play a key role in our marketing campaigns by communicating with customers over the phone. You’ll provide information, answer queries, and support the overall success of the campaign with your excellent customer service and communication skills.

**Key Responsibilities**:

- Make and receive calls to engage with current and potential customers
- Promote products and services with confidence and professionalism
- Answer questions and resolve basic customer concerns
- Record customer interactions accurately in the system
- Follow scripts and guidelines while maintaining a natural conversation style
- Meet performance and quality targets
- Collaborate with team members and participate in training sessions

**What We’re Looking For**:

- Strong communication and interpersonal skills
- A friendly and approachable manner
- Willingness to learn and take on feedback
- Basic IT skills and attention to detail
- A team player with a proactive attitude
- No experience required - full training provided

**What We Offer**:

- Comprehensive training and ongoing support
- Opportunities to grow within the business
- A supportive and inclusive working environment
- Recognition and incentives for performance
- Valuable experience in customer communication and marketing

**How to Apply**:
If you're ready to start a career in a fast-paced and rewarding marketing environment, we’d love to hear from you

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 25/05/2025
Expected start date: 26/05/2025



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