Junior Call Centre Coordinator

4 days ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
The **Junior Call Centre Coordinator** will assist in the day-to-day operations of our call centre team. You will play a vital role in supporting call centre agents, ensuring smooth communication, maintaining data accuracy, and helping deliver exceptional customer experiences.

**Key Responsibilities**:

- Assist in coordinating call centre operations and agent schedules
- Monitor performance metrics and help ensure KPIs are being met
- Support call centre agents with enquiries and system navigation
- Handle escalated customer queries when needed in a calm, professional manner
- Maintain accurate records of customer interactions and outcomes
- Collaborate with marketing teams to ensure brand consistency across campaigns
- Provide reports and insights to management regarding call activity and trends

**Requirements**:

- Strong organisational and communication skills
- Basic knowledge of customer service or call centre environments
- Attention to detail and ability to multitask effectively
- Friendly, professional attitude with a problem-solving mindset
- Proficiency in Microsoft Office or CRM systems is a plus
- Previous call centre experience is helpful but not essential - training provided

**What We Offer**:

- Full training and development programme
- A clear pathway for career progression within the marketing and coordination space
- Supportive and inclusive work environment
- Weekly team events, workshops, and networking opportunities

**How to Apply**:
Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 15/06/2025
Expected start date: 16/06/2025



  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Assistant, you’ll be responsible for assisting with daily operations in our call centre. This entry-level role offers full training and is ideal for someone looking to start a career in customer service, communications, or marketing. **Key Responsibilities**: - Make outbound calls to potential customers to...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Representative, you will be the first point of contact between our clients and their potential customers. Your role will be to engage prospects over the phone, promote products and services, generate interest, and set appointments or gather insights depending on the campaign objectives. **Key Responsibilities**: -...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview** The Junior Call Centre Assistant will play a key role in supporting outbound and inbound call activities, assisting in market research, customer engagement, and promoting client campaigns. This is an ideal entry-level position for someone looking to grow within the marketing and communications industry. **Key Responsibilities** - Make...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Associate, you will play a key role in supporting our direct marketing campaigns by contacting customers, providing information, and promoting client products and services over the phone. You’ll work as part of a lively team dedicated to delivering exceptional customer experiences and achieving campaign...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Specialist, you will be responsible for handling inbound and outbound calls, representing client brands, answering enquiries, and guiding customers through products and services. This role is ideal for someone who enjoys speaking with people, is keen to learn, and wants to build a career in marketing and customer...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Advisor, you will be the voice of our clients, assisting customers with their queries, offering product information, and promoting services over the phone. This entry-level position is perfect for someone looking to start a career in customer service, sales, or marketing with plenty of training and development...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Representative, you’ll be the first point of contact between our company and potential customers. You’ll play a vital role in promoting our clients’ products and services, providing excellent customer support, and ensuring a positive brand experience over the phone. **Key Responsibilities**: - Make outbound...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **Role Overview**: As a Junior Call Centre Agent, you will play a key role in our marketing campaigns by communicating with customers over the phone. You’ll provide information, answer queries, and support the overall success of the campaign with your excellent customer service and communication skills. **Key Responsibilities**: - Make and receive calls...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **The Role**: As a Junior Call Centre Sales Assistant, you'll be responsible for contacting potential customers, introducing products or services, and supporting ongoing marketing campaigns by delivering excellent customer service. This is an ideal role for someone with strong communication skills who is eager to build experience in a marketing and sales...


  • Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

    **The Role**: As a Junior Call Centre Sales Associate, you will be responsible for speaking with prospective and existing customers over the phone. Your role will focus on introducing products or services, handling enquiries, and helping convert interest into successful sales. This is an ideal opportunity for someone looking to break into the marketing and...