Facilities Helpdesk Administrator

5 days ago

Hebburn, United Kingdom CBW Staffing Solutions Ltd Full time

Facilities Helpdesk Administrator - Hebburn - HVAC Contractor
CBW Staffing Solutions are working with a leading company within the HVAC industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries and ensuring a smooth and efficient service.
This is a permanent position, based in Hebburn, Tyne & Wear.
**Package**:

- Competitive salary between £25,000 - £28,000 per annum (depending on experience)
- Core hours are Monday - Friday (40 hours per week)
- 25 days annual leave plus bank holidays
- Training, development & progression opportunities

**Responsibilities**:

- Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
- Coordinating with internal teams and external contractors to ensure prompt resolution of issues
- Monitoring and reporting on helpdesk performance, ensuring SLAs are met
- Maintaining and updating helpdesk databases and documentation
- Providing exceptional customer service and keeping clients informed of progress on their requests
- Assisting with general administrative duties as needed within the facilities management team

**Qualifications**:

- Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirable
- Excellent communication skills with a strong customer service focus
- Strong IT skills and experience with helpdesk software or CAFM systems
- Ability to prioritise tasks, manage multiple requests, and work well under pressure
- A proactive and problem-solving approach, with attention to detail
- Team player with excellent organisational and time-management skills

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