Customer Service Administrator

7 days ago

Hebburn, United Kingdom Office Angels Full time

**Are you a committed individual, who is keen to accelerate your professional development and progress your career within financial services? O ffice Angels are currently recruiting for a Customer Service Administrator, to join ourclient who is based in Hebburn, on a permanent contract basis.**

**The company we are supporting with this recruit are going through an exciting time of growth and expansion, and are now looking to recruit a Customer Service Administrator, to join their highly trained team.**

If you have a background in customer services and/or administration and are looking for your next exciting new career move in a brilliant office environment, then this may be the perfect role for you You will be joining a truly expanding and dynamic company,a superb team-based culture, and huge opportunities to progress and advance your career.

**The role**
- Support the day-to-day administration and processing of all new and existing mortgage customer enquiries
- Ensure all mortgage administration activities are performed within the agreed customer service standard
- Identification of improvements and changes to current mortgage systems and processes
- Dealing with customers in a professional manner and be able to also respond to customer service calls via telephone
- Speaking with customers via live chat
- Learn the processes and procedures require to answer a customer's queries
- Ensure that telephone calls are answered & dealt with promptly & efficiently
- Maintain thorough and accurate records of all customer interactions
- To perform multifaceted general office administration support to the mortgage department
- Typing and sending letters to customers

Opportunities to progress within this role will be encouraged and supported. Experience working within financial services would be beneficial but not essential.

**Further details**
- The role will be 100% office based in Hebburn
- For this role, you will be required to work 5 days over a 7-day period on a shift rota, between the hours of 9am & 7pm, you will work no more than 7.5 hours each day.
- Starting salary of between £20,000-£21,000, dependant on experience along with weekend work shift allowance ofan additional £75 for every weekend worked.
- You will be gfiven no less than 4 weeks' notice on the shift rota, to plan your life outside of work.
- Company bonus scheme.
- Pension Scheme.
- You will be working in an incredible office environment, spacious working areas and with an amazing team, where everyone is very friendly, warm, and welcoming.
- Car Parking facilities onsite.
- A truly positive and inspirational place to work.

If this is a role that is of interest to you and matches your experience, please send your CV today

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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