Rent & Service Charge Coordinator
2 weeks ago
The Commercial and Revenue department consists of a team of Rent & Service Charge Analysts, Rent & Service Charge Officers and Rent & Service Charge Coordinators who are responsible for the calculation and issuing of rent and service charge demands to circa32,000 customers.
Joining us as Rent & Service Charge Coordinator, you’ll act as first point of contact for all enquiries relating to the issuing of service charge invoices and liaise with other members of the team to coordinate a response. You’ll assist with the administrationof issuing Section 20 notices and assist with special projects designed to improve the delivery of service charges, efficiency and accuracy of the process and improve the overall customer experience.
- Have a strong commitment to the delivery of a high level of customer service.
- Have a personable approach to customers.
- Have strong organisational skills, with the ability to manage a varied workload.
- Have a keen eye for detail.
- Be computer literate with knowledge of Outlook, Excel and Word.
- Have a pro-active nature, able to use own initiative and work with mínimal supervision.
- Have good numeracy skills, able to calculate and interpret complex financial information.
- Be an excellent communicator, able to explain complex service charge breakdowns to customers avoiding jargon where possible.
- Be able to be flexible, adjusting to different roles and tasks as customer demands requires.
**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-buildingprogramme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We havealso achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to **#DiscoverStonewater?**_
-
Rent & Service Charge Specialist
7 days ago
Coventry, United Kingdom Stonewater Full timeAre you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we’d love to hear from you! At Stonewater, we’re on a mission to transform customer experience through innovation, compassion, and...
-
Rent & Service Charge Specialist
2 days ago
Coventry, Coventry, United Kingdom Stonewater Full time £25,000 - £35,000 per yearAre you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we'd love to hear from youAt Stonewater, we're on a mission to transform customer experience through innovation, compassion, and financial...
-
Rent Account Officer
7 days ago
Coventry, United Kingdom Stonewater Full timeHere at Stonewater, an exciting opportunity has arisen for a Rent Account Officer to join us and provide our customers with the right support to manage their rent payments. You’ll review rent accounts and contact customers either by telephone or digital platforms to identify why they have not paid their rent and offer them appropriate support and advice...
-
Rents Compliance Officer
1 day ago
Coventry, United Kingdom Orbit Group Full timeOrbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...
-
Service Charge Finance Officer
2 weeks ago
Coventry, United Kingdom Page Personnel Finance Full timePermanent opportunity to join a leading Not for Profit and Charities company with Headquarters in Coventry as a Service Charge Finance Officer (Assistant Accountant). The role will be responsible for a variety of finance and accountancy related duties. **Client Details** My client is a highly reputable and respected Not for Profit and Charities business...
-
Housing Management
1 day ago
Coventry, United Kingdom St Basils Full time**Closing Date: Monday 12th May 2025** **Job Title**: Housing Management & Compliance Coordinator - 12 month FTC **Reports to**: Youth Services Manager **Salary**: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata **Hours of work**: Full Time (37.5 hours per week) **Fixed Term Contract - 12 months** **Key Responsibilities**: - To enable...
-
Graduate Management Trainee
2 weeks ago
Coventry, United Kingdom Enterprise Rent-A-Car Full time**Overview** Add an annual turnover of $22.5 billion to a rental and leasing fleet of more than 1.7 million vehicles spread across 9,500 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. Join us, and after an initial virtual classroom-based orientation session, you’ll...
-
Property Management Administrator
2 weeks ago
Coventry, United Kingdom HR EMPLOYMENT BUREAU LIMITED Full time**I am currently recruiting in Coventry City centre for a Property Administrator** Organising contractors for maintenance work and refurbishments Liaising with tenants, landlords, surveyors and solicitors as required Coding, inputting and filing purchase invoices To run reports for Lease renewals and Rent Reviews Preparing the Service Charge budget and...
-
Data Process Lead
1 week ago
Coventry, United Kingdom Orbit Group Full timeOrbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...
-
Project Assistant
2 weeks ago
Coventry, United Kingdom JLR Full timeREQ ID: 122252 JOB TITLE: Project Assistant (Charging Systems) SALARY: £40,000 - £45,000 POSTING START DATE:13/05/25 POSTING END DATE: 27/05/25 LOCATION: Coventry We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new...