Rent Account Officer
1 week ago
Here at Stonewater, an exciting opportunity has arisen for a Rent Account Officer to join us and provide our customers with the right support to manage their rent payments.
You’ll review rent accounts and contact customers either by telephone or digital platforms to identify why they have not paid their rent and offer them appropriate support and advice to enable them to do so. You’ll ask questions to get to underlying issuesand make our customers feel supported, all whilst ensuring they are clear on what action they need to take to find solutions to their debt issues. You’ll need to be highly resilient and able to handle challenging and sensitive conversations. You’ll managea dedicated caseload and offer basic benefit advice, discuss repayment options and make affordable, sustainable arrangements.
We’ll provide you will full training and support when you join us.
This is a home based role and you won’t be required to visit our customers in their homes. You’ll be required to travel to a central location a few times a year to attend meetings.
The Income team operates between the hours of 08:00 - 20:00, Monday to Friday and 09:00 - 13:00 on a Saturday. You’ll work to agreed shifts, on a rota basis of either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00 up to a maximum of 37.5 hours per week. Thiswill also include a 12:00 - 20:00 shift on a weekday as well as a 09:00 - 13:00 shift on a Saturday (approx. 3 times every 2 months). There is some flexibility in how we work, depending on business needs, as this is a front facing customer role.
We’d ideally like someone who has experience of collections in a social housing environment, which would mean you’d have a good understanding of the benefits system including Housing Benefit and Universal Credit.
If you don’t have this experience though, don’t worry What’s more important is a genuine desire to join a supportive team who work hard to support their customers.
We’re still keen to hear from you if you are self-motivated with a desire to perform to the best you can be, have a customer experience mindset and thrive on providing an exceptional service to customers. You’ll be well organised bring good communicationand numerical skills
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-buildingprogramme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We havealso achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to #DiscoverStonewater?_
-
Rents Compliance Officer
2 days ago
Coventry, United Kingdom Orbit Group Full timeOrbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...
-
Accounts Receivable Officer
4 days ago
Coventry, United Kingdom Page Personnel Finance Full timeThe primary purpose of the role is to facilitate the efficient and timely collection of resident income. This includes the recovery of resident arrears and other debts (including care, rent & service charge arrears, former resident arrears and any other income owed to the Trust - such as additional services). **Client Details** Coventry based charity...
-
Rent & Service Charge Coordinator
2 weeks ago
Coventry, United Kingdom Stonewater Full timeThe Commercial and Revenue department consists of a team of Rent & Service Charge Analysts, Rent & Service Charge Officers and Rent & Service Charge Coordinators who are responsible for the calculation and issuing of rent and service charge demands to circa32,000 customers. Joining us as Rent & Service Charge Coordinator, you’ll act as first point of...
-
Accounts Administrator
2 weeks ago
Coventry, United Kingdom Siamo Group Full timeSiamo Recruitment are looking for an experienced Accounts Administrator to join a well-known Estate Agents in Coventry CV2. Are you a passionate accounts administrator looking for an office-based role. If so, then this role could be for you. A full driving licence is required for this role. Start Date:ASAP Working Hours Mon - Fri 9-5 every other Sat 9.30 2...
-
Accommodation Officer
2 days ago
Coventry, United Kingdom Coventry City Council Full timeAbout the team we are recruiting to The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority. The team are responsible for...
-
Customer Assistance Representative
2 days ago
Coventry, United Kingdom Enterprise Rent-A-Car Full time**Overview** As part of our ongoing expansion, Enterprise has an exciting opportunity for a **Customer Assistance Representative** to join our team in **Rugby**. **Salary** - £22,374.20 per year **Benefits** - 25 days paid holidays a year + public holidays - Life Assurance - 3 x Salary - Short Term Disability - Stakeholder Pension - Our ‘promote from...
-
Housing Management Officer
2 weeks ago
Coventry, United Kingdom St Basils Full timeFrom 2024- 2025 4,118 young people received advice and support 1,685 young people were supported by us during the year 1,053 young people lived in our 40+ accommodation schemes Up to 582 young people lived with us at any one time 91% of young people moved on from St Basils in a planned, positive way Opening Date Wednesday 3rd December 2025 Job Title Housing...
-
Graduate Management Trainee
2 weeks ago
Coventry, United Kingdom Enterprise Rent-A-Car Full time**Overview** Add an annual turnover of $22.5 billion to a rental and leasing fleet of more than 1.7 million vehicles spread across 9,500 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. Join us, and after an initial virtual classroom-based orientation session, you’ll...
-
Home-Based Income Officer
7 days ago
Coventry, United Kingdom Stonewater Full timeA leading housing provider in the UK is seeking an Income Officer to support customers in managing their rent and service charge payments. This home-based role involves reviewing accounts and providing guidance to customers in need of assistance. Ideal candidates should have experience in social housing collections, strong communication skills, and a desire...
-
Accommodation Officer
2 weeks ago
Coventry, United Kingdom Coventry City Council Full timeAbout the team we are recruiting to The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority. The team are responsible for...