Rent & Service Charge Specialist

3 days ago

Coventry, Coventry, United Kingdom Stonewater Full time £25,000 - £35,000 per year

Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we'd love to hear from you

At Stonewater, we're on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rents & Service Charges Specialist, you'll play a vital role in ensuring our customers receive clear, accurate, and fair service charge information—while supporting them every step of the way.

You'll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You'll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed.

Working closely with teams across the business, you'll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support Stonewater's commitment to financial viability, affordability, and putting customers at the heart of everything we do.

What we're looking for

  • Proven customer service experience with a compassionate approach.
  • Strong analytical and financial skills, including budgeting and forecasting.
  • Excellent communication skills—able to simplify complex information.
  • A collaborative mindset and problem-solving attitude.
  • Proactive approach in investigating enquiries and able to escalate where necessary
  • Knowledge of housing regulations and service charge legislation.
  • Digitally confident across multiple platforms and systems.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

  • Homes Service Administrator

    6 days ago

    Coventry, Coventry, United Kingdom Stonewater Full time £12,285 - £25,770 per year

    Salary £12,285.00 per annum (FTE: £24,570.00)Permanent, Part Time hours per week)Join our Team as a Homes Service AdministratorAre you an organised, proactive individual who thrives in a collaborative environment? Do you enjoy making a real difference through your work? If so, we'd love to hear from youAt Stonewater, we're passionate about delivering...

  • Service Manager – Domestic Abuse Services

    2 days ago

    Coventry, Coventry, United Kingdom Stonewater Full time £25,125 - £425,000 per year

    Salary £25,125.00 per annum (FTE: £33,500.00 per annum)Maternity Cover until February 2027, Part Time (30 hours per week)Join us as a Service Manager – Domestic Abuse ServicesAre you a passionate leader with a deep commitment to supporting survivors of domestic abuse? Do you thrive in a fast-paced, values-driven environment where your work truly makes a...

  • Block Property Management Administrator/Credit Controller

    7 hours ago

    Coventry, Coventry, United Kingdom The Recruitment Experts Full time £24,000 per year

    Job Title: Block Property Management Administrator/Credit Controller Location: Coventry Salary: £24,000Requirements: Strong Administration skills, and a background in block management would be prefered.An award-winning multi-branch Estate Agency is looking for a dynamic individual to fill the role of Block Property Management Administrator and Credit...

  • Service Contracts Specialist

    1 week ago

    Coventry, Coventry, United Kingdom MSX International Full time £40,000 - £45,000 per year

    Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and...

  • Building Services Specialist

    3 days ago

    Coventry, Coventry, United Kingdom Coventry Building Society Full time £50,000 - £80,000 per year

    Our Property department is a vital part of the Society's core operations and is the team is responsible for the overall Property strategy and for providing accommodation, physical security, health and safety, and facilities management, across the business. They are also responsible for maintaining and developing the property real estate, through acquisition...

  • property manager – coventry – 30k

    11 hours ago

    Coventry, Coventry, United Kingdom One Property Recruitment Full time £24,000 - £36,000 per year

    Property Manager – Coventry – £30kCoventryProperty Management£30kAre you seeking a new opportunity in Property Management? We're partnered with a boutique property management company inCoventrywho're looking for aProperty Managerto manage a local, residential portfolio of 200 properties. Our client is looking to hire due to the expansion of the...

  • Customer Partner

    3 days ago

    Coventry, Coventry, United Kingdom Stonewater Full time £29,000 - £40,000 per year

    Home Based, covering Milton Keynes, Bedford, Luton & CherwellSalary £29,000 per annum + Car AllowanceHere at Stonewater, we're looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.As Customer Partner, you'll...

  • Customer Partner

    2 days ago

    Coventry, Coventry, United Kingdom Stonewater Full time £29,000 - £40,000 per year

    Home Based, coveringDorset, East Hampshire & SouthamptonSalary £29,000 per annum + Car AllowanceHere at Stonewater, we're looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.As Customer Partner, you'll be...

  • Data Specialist

    3 days ago

    Coventry, Coventry, United Kingdom Protean Software Full time £40,000 - £60,000 per year

    The CompanyProtean Software Ltd has been delivering feature-rich, proven software to the Field Service Management industry for over 20 years. We are market-leaders with a presence in over 50 different industry sectors, throughout the UK, Ireland & the USA. Every day, thousands of users rely on our software to get their job done. All of our software is...

  • Housing Officer

    1 week ago

    Coventry, Coventry, United Kingdom Stonewater Full time £25,000 - £35,000 per year

    Home Based, covering LeicesterPassionate about people and places? Join us as a Housing Officer and be the difference in your community every single day.We're now looking for a Housing Officer (known internally as Customer Partner – Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of...