Sales Administrator and Customer Support Assistant
2 days ago
Our client based in Ringwood has an immediate requirement for an experienced Sales Administrator / Customer Support assistant to join their team.
The role will require you to provide proactive support to the Sales team and customers to enable the most efficient sales process and high levels of customer service. You will take responsibility for processing customer orders on to SAP in a timely manner whilstworking with the production and dispatch teams to ensure customers are kept fully informed regarding lead times and delivery schedules.
**Position Responsibilities**:
- Acknowledging orders and communicating delivery times to customers
- Updating customers with pricing adjustments and any delays to orders.
- Pro-actively managing customer queries to ensure they are resolved in a timely fashion to create a positive customer experience
- Keeping customer information up to date, ensuring customer data is accurate.
- Working with internal teams to identify and implement opportunities to improve customer satisfaction and commercial results
- Answering telephones and directing enquiries
**Position Requirements**:
- The ability to focus, prioritise and work to a high standard
- Previous sales support and administration experience
- Experience of working with Excel Spreadsheets
- SAP experience would be a distinct advantage.
**Person Specification**:
- Highly organised and self-motivated individual with initiative
- The ability to focus, prioritise and work to a high standard
- Positive demeanour and welcoming attitude at all times
- Attention to detail
- Collaborative and able to communicate effectively at all levels
- Flexible, diligent, with a high degree integrity
The company are offering a pay rate of £12.00 per hour, this is a pro-rata salary of £25k per annum.
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