Customer Support
6 days ago
The Work Shop is pleased to be working with our client in Ringwood who are looking for a Customer Support Advisor for their Ringwood office
- Liaise with product specialists to arrange call backs or obtain further information for customers
- Data input: Maintaining the highest standards in quality and productivity paying attention to accuracy and detail.
- Process payments and sales orders efficiently and accurately
- Arrange product valuations
- Handle enquiries within SLA and ensure all commitments and promises are kept
- Handling customer complaints ensuring customers are satisfied and the cause of the complaint is addressed
- Working collaboratively with team members and other departments to ensure, where possible, a first time resolution
- Handling digital external communications ensuring professionalism in tone, grammar and manner in accordance with brand standards and understanding the impact on the brand and business, whilst considering customer expectations
- Identify areas for process improvement
- Promote a positive and professional image of the organisation
- Handle general enquiries and directing calls as necessary
Experience required:
- Experience processing orders, payments and arranging deliveries is advantageous
- At least 2 years customer service or administration experience would be preferred but is not essential
- IT competence, to include a good working knowledge of Microsoft Office, outlook, CRM systems and social media, Microsoft Office, outlook, CRM systems and social media
Skills required:
- Excellent standard of written and spoken English
- A proven track record of excellent communication, concise, logical and positive. Is amiable confident and competent. Engages the customers and gains their confidence, conversing naturally and sincerely
- Grammar, punctuation, spelling and paragraph-style are a natural skill as is an individual, professional style and confidence to write responses
- Experience processing orders, payments and arranging deliveries is advantageous
- Previous customer service or administration experience would be advantageous
- IT competence, to include a good working knowledge of Microsoft Office, outlook, CRM systems and social media
Person specification:
- Excellent standard of written and spoken English
- A proven track record of excellent communication, concise, logical and positive. Is amiable confident and competent. Engages the customers and gains their confidence, conversing naturally and sincerely
- Grammar, punctuation, spelling and paragraph-style are a natural skill as is an individual, professional style and confidence to write responses
**Salary**: £19,500.00 per year
**Benefits**:
- On-site parking
- Work from home
Schedule:
- 8 hour shift (8.30-5pm, 1 hour lunch break)
- Monday to Friday
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