Transfers Senior Representative

**Who we are**:
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.

BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

- Managing the custody of approximately $37 trillion financial assets of the world’s leading institutional investors, hedge funds, sovereign wealth funds, and corporates
- Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
- Providing collateral, liquidity, and funding for the world’s largest banks through our markets franchise
- Serving family offices and high net worth individuals through our wealth management franchise
- Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers
- Advising large global corporations on a range of trust and other solutions
- Providing integrated managed data services to asset managers

**What we do**:
The role reports to the Vice President, Client Service Delivery with specific responsibility for:

- Account Transfers process transfers in or transfers out of an account portfolio (ISA/GIA/OSB/SIPP) either from or to another account provider. Account Transfers will liaise with the counterparty to onboard/offboard the assets, input stock expectations/instructions, deal with all incoming and outgoing cash payments, and deal with all transfer paperwork. They will track settlement of all transfers to completion and provide reporting to Clients to track progress.
- Unit Trust Transfers process unit trust and mutual fund transfers in and out of Pershing nominee companies and will make enquiries with fund managers to resolve overdue items.

Provide quality client service and support to clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Will also provide support and oversight to team, dealing with more complex cases and working on testing and projects.
- Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex processing of updates to client accounts or company records.
- Executes client requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Identifies, investigates and resolves problems in client accounts or company records.
- Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
- May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.
- Responsible for the quality and completion of own work.

**Experience & Qualifications**:

- Knowledge of Account Transfers, including electronic transfers
- Knowledge of ISA regulations
- Excellent communication skills both written and verbal
- Experience of testing and working within a project team
- Experience of workload oversight and approvals
- Good attention to detail, prioritisation and time management required
- Client focussed with a willingness to understand and assist with client queries. Ability to manage and answer queries in relation to the end to end transfer process both manual and electronic.
- Experience working in a financial services regulated environment desirable

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.