Customer Service Representative

1 day ago


London, United Kingdom May & Stephens Full time

CUSTOMER SERVICE REPRESENTATIVE
LOCATION: LONDON (HYBRID WORKING OFFERED)
A global digital marketplace is looking for Customer Service Representatives to join their Customer Experience team. This is a fantastic opportunity to join an ambitious and entrepreneurial business, who are not only passionate about what they do, but alsothe progression and growth of their employees.
What's in it for you? Benefits include:
*Healthcare Cashback plan
*Group Income Protection Insurance
*Life Insurance
*Season ticket loan scheme and cycle to work scheme (after successful completion of probationary period)
As Customer Service Representative you will be responsible for:
*Liaising with other departments when necessary to resolve any customer issues or provide feedback
*Escalating customer complaints to the Customer Service Manager
*Ensuring all customer complaints and enquiries, plus any system or product issues are recorded in Zendesk
*Performing pre-sale audio and video checks with auctioneers, monitoring a number of auctions in real time
*Support with updating Zendesk with all relevant documents - such as procedural and user guides - to ensure consistency across the team
*Liaising with the IT engineers in regards to system issues
*Attend training meetings
*Attending live auctions to operate software when needed
As an existing customer service representative, you will have:
*Previous experience in customer service - ideally on a helpdesk for an ecommerce business
*Good problem solving, communication and interpersonal skills
*Good organisation and time management skills
*Experience using helpdesk software - Zendesk desirable
*Willingness to attend auctions throughout the UK (where deemed reasonable)
Please note:
*This role offers hybrid working
*This is shift work, working 5 days a week including evenings and weekends
May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.



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