Customer Service Advisor

Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. Thats why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team:At British Gas, our mission is to sell it and mend it.Weve been powering the UKs homes and businesses for over 200 yearsbut supplying energy is just part of what we do. Were making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, were making it cheaper and easier for our customers to reduce their carbon-footprint. Temporary Assignment - 6 month contractYou will be contracted and employed through our preferred agency partnerThis is a hybrid role, working from home 4 days per week with 1 day per week in our Ebbw Vale officeYour shift will fall between 09:00-18:00 Monday to Friday, youll be advised of your 37 hours weekly shift during your training period Overview: Youll be working as a Customer Service Advisor within Nest Welsh Government Warm Homes Scheme This is a customer contact centre role, dealing with vulnerable customer enquiries and complaints taking calls throughout the day. In the future, there could be a requirement for you to flex across contact channels such as emails & messaging services to best suit customer requirements. Youll be part of a multiskilled team and have end to end management and accountability for resolving any type of contact you receive in this department, being in control of your own performance. Youll be empowered to make decisions that are right for our customers and business leading to reaching suitable outcomes based on each customers individual circumstances; every customer is different. Were constantly improving our processes and systems to best support our customers, so youll go through upskill training activity regularly to support you through this Were committed to embed a culture of Continuous Improvement by identifying and implementing small changes in our day-to-day roles which will improve the customer and colleague experience Key Skills required: Customer Interaction -care and consideration on every call Communication -Clear verbal and written communication with the ability to explain complex information simply Empathy and Patience -Remaining calm under pressure, especially with difficult customers Why should you apply? Were not a perfect placebut were a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. Thats why weve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ