Customer Service Representative

17 hours ago


London, United Kingdom Sensée ltd Full time

**About The Role**: Here at Sensée we believe in bringing work to people and not people to work, join us today What does Sensée mean? It’s French for "it makes sense". We are proud to partner with leading brands, providing outstanding customer service across a variety of sectors. As a **fully employed**, **home working** Sensée customer service agent, you will represent one of our client partnerships. Our partnership's span across **healthcare, automotive, insurance, roadside assistance, utilities, travel and many more. We have a career to suit everyone** **What you will do as a Customer Service Representative for Sensée** - Attend a full time, fully paid training course that will empower you to succeed - Represent a leading and well know brand, always ensuring outstanding customer service - Manage all customer contact using multiple virtual platforms, solving queries swiftly and efficiently - Take a customer first approach to query resolution - Utilise our industry leading inhouse support tools to stay engaged, empowered and ready to progress up the Sensée career ladder - Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years **Benefits** - 30 days holiday (pro rata for part time) - Increasing holidays based on length of service - Pension - Employee Assistance Programme (EAP) - Perkbox - Access to deals and discounts with big name brands including the Wellness and Recognition hub - Sensée approved IT bundle available, with contributions made towards the purchase at 6 and 12 months of employment - Full or part time (Select between 20 and 40 hours per week) - Flexible working in line with partnership requirements - **No commute and no dress code** **About You**: **What we’re looking for from a Customer Service Representative** - Confident and clear communicator, with a tenacious attitude toward problem solving - A curiosity for people, passion, an ability to self-motivate and the drive to work autonomously - The flexibility to not only work around your own daily priorities but also our client’s requirements - Excellent oral and written communication skills, the ability to get up to speed with products and systems quickly, and an excellent grasp of internet technology. - IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance - A shared passion for ethics, the environment, excellence and innovation. **About Us**: Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.



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