Customer Service Representative

3 days ago

London, United Kingdom Demolytic Full time

**London**
**United Kingdom**
We are looking for a customer-oriented service representative.
A Customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer feedback is priceless, and these Customer Service Representatives can gather that for you.
Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Responsibilities**
Meet personal/customer service team sales targets and call handling quotas
Follow communication procedures, guidelines and policies
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Build sustainable relationships and trust with customer accounts through open and interactive communication
**Requirements**:
Ability to multi-task, prioritize, and manage time effectively
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Familiarity with CRM systems and practices
Track record of over-achieving quota

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