National Sales Support

**We have an exciting opportunity for a National Sales Support to join the UK’s largest specialist wine retailer**

**Do you have excellent organisational skills with an ability to prioritise important projects?**

**Do you have strong administration skills?**

**If you have answered yes to these questions Majestic Wine would be delighted to hear from you**

**The Role**

As Majestic Wine National Sales Support, you will join the Commercial Team to assist the smooth operation of some of our largest National Accounts. You will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. We're specifically looking to recruit internally for this role.

**Key Responsibilities**:

- Process orders accurately and within agreed deadlines.
- Work alongside the operations team in Hemel, the stores, CCC and supply chain.
- Effectively manage new business leads.
- Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
- Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
- Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
- Be the known office based point of contact for our customer base.
- Communicate accurately and efficiently answering all customer queries in a timely manner.
- Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
- Resolve problems swiftly and professionally with effective communication between all relevant parties

**Knowledge & Skills Required**:

- WSET Qualified
- Good customer care skills
- Accuracy and attention to detail
- Good organisational skills
- Good computer and keyboard skills
- An ability to work under pressure and to deadlines
- An ability to work independently and as a team
- Good administrative skills
- Quick to learn
- Proactivity

**What's in it for you**:

- On the job learning - We will teach you everything you need to know about National Sales at Majestic.
- Performance related bonus
- Up to 20% Staff Discount
- 29 Days Holiday per year inclusive of public and bank holidays
- Life assurance 3x your salary
- Contributory pension
- Free parking on site with electric charging points
- An unparalleled fun company culture that's focused on empowering and developing our employees
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

**Who are we?**

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.

**Job Specifics**:
**Contract Type**: Permanent
**Location**: Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office

**No Agencies Please** - We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CV's supplied to Majestic Wine unless you have been briefed on the role by a member of our Talent Team.

**We have an exciting opportunity for a National Sales Support to join the UK’s largest specialist wine retailer**

**Do you have excellent organisational skills with an ability to prioritise important projects?**

**Do you have strong administration skills?**

**If you have answered yes to these questions Majestic Wine would be delighted to hear from you**

**The Role**

As Majestic Wine National Sales Support, you will join the Commercial Team to assist the smooth operation of some of our largest National Accounts. You will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. We're speci