National Sales Support

**Our Commercial team are looking for National Sales Support**

**The Role**

As Majestic Wine National Sales Support, you will join the Commercial Team to assist the smooth operation of some of our largest National Accounts. You will be responsible for processing the orders and help customers resolve sales-related issues in a timelymanner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. We're specifically looking to recruit internally for this role.

**Key Responsibilities**:

- Process orders accurately and within agreed deadlines.
- Work alongside the operations team in Hemel, the stores, CCC and supply chain.
- Effectively manage new business leads.
- Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
- Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
- Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
- Be the known office based point of contact for our customer base.
- Communicate accurately and efficiently answering all customer queries in a timely manner.
- Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
- Resolve problems swiftly and professionally with effective communication between all relevant parties

**Knowledge & Skills Required**:

- WSET Qualified
- Good customer care skills
- Accuracy and attention to detail
- Good organisational skills
- Good computer and keyboard skills
- An ability to work under pressure and to deadlines
- An ability to work independently and as a team
- Good administrative skills
- Quick to learn
- Proactivity

**What's in it for you**:

- On the job learning - We will teach you everything you need to know about National Sales at Majestic.
- Gain wider experience of Commercial Accounts and support National Sales Managers with Client visits, we work with some fantastic accountseg: BaxterStorey, Deliveroo, Funky Pigeon, Man City
- The opportunity to be involved in helping the National Sales Team creating wine lists, events and supporting at tasting events and training
- A competitive salary
- Performance related bonus
- Up to 20% Staff Discount
- 21 Days Holiday per year and we also have a Holiday Purchase Scheme
- Life assurance 3x your salary
- Contributory pension
- Free parking on site with electric charging points
- An unparalleled fun company culture that's focused on empowering and developing our employees
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

**Who are we?**

Majestic Wine is the UK’s leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believethere is still a key role of a retailer that is loved by customers and loved by suppliers.We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrantand fast-paced retail environment.More information can be found atIn August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and French division. Fortress are now backingthe vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic’s ‘strong cross channel journey, expert staff and widespread brand affection’ when deciding to buy the business from its PLC status.

**Job Specifics**:

- **Contract Type**: Permanent
- **Location**: Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office

**Together we are Majestic #TWAM**

**No Agencies Please -**We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CV's supplied to Majestic Wine unless you have been briefedon the role by a member of our Talent Team.