Scheduler

**Helpdesk Planner/Scheduler x 2**

**Based**: Yeovil office based **-**BL20 2SU typically working Monday to Friday typically working 8.30am - 5.00pm**

Great opportunity at Novus Join us at our new Yeovil office to work on a new long-term Social Housing framework contract.

Our **Helpdesk Planners **will play a crucial part in the mobilisation of this exciting new contract andsit in the core and heart of new Reactive maintenance team, through great communication and efficient planning and scheduling we can ensure that the contractual commitments for each contract are met and targets are completed in a timely manner

Your experience in a customer service environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. EnablingNovus to achieve exceptional customer and client satisfaction.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted.

**What’s in it for you?**
- Attractive salary & benefits to suit you
- 27 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- We also offer our employees; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more.

**An outline of your responsibility - Helpdesk Planner**
- Using the latest company I.T systems to provide a Helpdesk support service, inputting orders onto Company database, updating the Impact system with relevant notes
- Dealing with telephone enquiries in a timely manner and liaise with Clients, Managers and Operatives alike
- Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely
- Schedule all work onto PDA’s or to Sub contractors using the correct job lengths and within specified timescales
- Logging and following up of emergency call out orders
- Chase orders that are awaiting materials with the Novus Team and rescheduling of follow-on orders ensuring to update the client
- Monitor/acknowledge/reschedule rejected works from subcontractor
- Liaising with Contracts Manager regarding orders nearing completion target
- Monitoring orders to ensure completion within specified target
- Deal with internal and external communications and record/report information as necessary
- Ensure all contract data, documentation and reports are accurate and produced on time

**About you**

As a **Helpdesk Planner** experience in communication both verbal and written are key along with confident planning/scheduling skills, it is imperative we schedule our operatives in the most resourceful way to meet our KPI’s Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role. The role will require a DBS check to be completed

As part of the recruitment process we will be holding an assessment centre, date to be confirmed

**A little bit about us**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced paternity leave
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person