Administration Assistant

5 days ago

Yeovil, United Kingdom Paws n Klaws - Pet Services Full time

**Job Summary**:
The Administrative Assistant plays a vital role in the smooth day-to-day operations of Paws n Klaws Animal Daycare. Responsibilities include managing bookings, handling customer inquiries, maintaining schedules, processing payroll, and providing general administrative support to the team.

**Key Responsibilities**:
**Bookings and Customer Service**:

- Manage and process bookings for daycare, boarding, grooming, and other services
- Assist clients with scheduling, rescheduling, and cancellations
- Maintain accurate customer records and contact information

**Administrative Tasks**:

- Prepare and distribute staff schedules, ensuring coverage and efficient workflow
- Process payroll and submit timesheets for the team
- Order and maintain inventory of office supplies and other necessary items
- Assist with filing, document management, and other clerical duties as needed

**Communication and Coordination**:

- Liaise with the management team to ensure seamless operations
- Communicate updates and information to staff and clients as required
- Collaborate with the team to identify and implement process improvements

**Qualifications and Skills**:

- Excellent communication and customer service skills
- Strong organizational and time management abilities
- Proficient in using office software, including Microsoft Office and customer relationship management (CRM) tools
- Experience in administrative and/or customer service roles
- Knowledge of the pet care industry is an asset
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

If you have the skills and experience to excel in this role, we encourage you to apply.

Pay: £22,880.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 5 years (required)

**Language**:

- English (required)

Work Location: In person

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