Enrolment / Eligibility Representative - In-office

2 weeks ago

Brighton, United Kingdom Higher Ed Partners (UK) LTD Full time

**ENROLMENT / ELIGIBILITY REPRESENTATIVE - IN-OFFICE BRIGHTON**

As part of our fast-paced telephone operations team based in the UK head office in SUSSEX, you'll help ensure that we bring on new members comprehensively and accurately.

You bring your energy, we'll provide the training, resources, and opportunities you'd expect from a leading education provider.

The ENROLMENT AND ELIGIBILITY REPRESENTATIVE is responsible for preparing, processing, and maintaining member or group enrolments. Position will answer a high volume of incoming phone calls from customers; make a high volume of outbound calls to customers(members, providers, groups), provide expertise and support to customers, and practice superior customer service skills in all lines of communication. Positions will load member or group data into the enrolment database & update the database with changes.Position also responds to member eligibility or group questions and verifies enrolment status. Position will be main point of contact for group customers in regard to enrolment related items.

**JOB OFFER**:

- Salary £26,000.00PA / £28,600.00PA
- Commission and Bonus OTE £32,000.00PA / £38,600.00PA
- 5 weeks of paid training.
- The hours during training will be 9:00am to 5:30pm, Monday to Friday.
- This position is full-time (40 hours/week) Monday to Friday.
- All Employees are required to have flexibility to work any of our two 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm.

**PRIMARY RESPONSIBILITIES**:

- Serve as primary contact as it relates to all enrolment tasks for assigned book of business, which include multiple group customers; maintain satisfied customers by providing superior service and practice attention to detail in various responsibilities
- Answer member, provider, and group customer phone calls; adhering to department expectations for answering calls and providing friendly customer service. Follow established procedures to maintain enrolment data in applicable systems and databases basedon customer request, electronic file, or internal reports.
- After new employee ramp-up period: employee is expected to meet or exceed departmental established productivity, quality, and turn-around standards; follows department guidelines to track own work completed.
- Once fully trained, take ownership of assigned workload following established procedures. Follows departmental guidelines to manage and prioritise own workload on a daily basis for assigned group customers in order to meet customer demands. Read, interpret,and communicate eligibility requirements following plan guidelines.

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