Customer Service Representative

**Customer Service Representative**

**Our client based in Brighton is seeking a Customer Service Representative, on a fixed term contract for 12 months. This is a full time, office based position working 37.5 hours per week, with the potential for hybrid working.**

**Sector**: Public service - Pensions.

**Salary**:From £22,165 dependant on experience.

**Responsibilities**:

- Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
- Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
- Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
- Explain technical information in an easy to understand way.
- Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
- Proactively share feedback and solutions on how we can improve our services and processes.
- Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations

**Essential and desirable criteria**

**Essential**
- Experience of using customer service handling techniques to deliver excellent customer service - no banking or financial experience is necessary.
- Strong communication skills in questioning, probing, and extracting information.
- Ability to be genuine and empathetic with customers and demonstrate a desire to help and support.
- Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
- Experience of tailoring communication style to deal with a variety of enquiries and customers both verbally and in written format.
- Ability to use a range of systems to answer customer queries, log contacts and verify customers.
- Ability to meet customer service targets.

**Desirable**
- Pension industry or financial service experience in a contact centre environment
- Knowledge of contact centre (or customer service) software, databases, and CRM tools

**Person Specification**

We'd be looking for the following things in you:

- Honest, conscientious and genuine, caring about helping make workplace pensions work
- The ability to quickly build rapport to understand your Customer's needs to give them a truly excellent experience
- Ability to prioritise workload and use initiative
- Good attention to detail and accuracy
- A strong team player who contributes to a supportive team culture
- Solutions driven to help solve problems and take ownership

**Benefits**

As well as a starting salary of £22,165, we offer:
Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton.
- hybrid working
- regular team social events

**Please note than this position is not advertised via any Office Angels branch, please only contact me directly on if you have any questions regarding this advert, as the branches will not be able to assist with your query**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.