Customer Service Representative

1 week ago

Brighton, United Kingdom Pertemps SSDC - DDT Full time

Job description
**Customer Service Advisor**
We have an exciting opportunity to work for one of the world’s largest Life Insurance companies as a Customer Service Advisor based in Brighton.This will be a hybrid role with 3 days being based in the office (Monday-Friday).They are also one of the leadingcompanies to promote diversity, equality, and inclusion along with being part of the Woman in Finance Charter, which is an initiative set up by the UK’s HM Treasury.
**Customer Service Advisor Role Requirements**
You will be working within the Customer Service Team, supporting their Individual Protection line.You will be responsible for delivering an outstanding level of customer service and be the first point of contact for customers and advisers.It will be keythat you promote and create longstanding relationships between the business and its customers by actively endorsing the Insurance products and services within the corporate guidelines.**Role Responsibilities**:

- Queries for both Customer Service and dedicated Agent support line and follow through with any subsequent actions
- Provide a clear and comprehensive service, explain products & service benefits
- Responsible for complying with caller Data Protection checks
- Handle all initial claims requests with professionalism and empathy
- Use knowledge of the products to establish reasons for cancellation and offer alternative solutions
- Respond to customer objections and demonstrate excellent problem-solving skills

**Previous experience**Required**:

- **Have a solid background in customer service**:

- **Previous roles with a strong customer focus, with a passion to ensure the right outcome occurs first time**:

- **Ability to empathise and adapt style to diverse customer needs**:

- **Able to work within strict deadlines**

**Preferred**:

- Experience within the Insurance Industry
- Knowledge of protection policies and their usage in the market

**In return you will receive

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