Customer Service Representative

1 day ago

Brighton, Brighton and Hove, United Kingdom OneFamily Full time £20,000 - £40,000 per year


Customer Services Representative
Location: Brighton
Full-time ¦ Inbound Calls ¦ Problem Solving

Are you a natural listener with a knack for empathy? Join us at OneFamily, where your role is all about creating outstanding customer experiences.

You'll be the first point of contact for our customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

What you'll be doing:

  • Handling inbound calls across a range of products
  • Putting customers first and using sound judgement to find the best solutions
  • Owning queries from start to finish
  • Spotting opportunities to improve how we work
  • Collaborating with the wider Customer Services team

What we're looking for:

  • A customer-first mindset and creative problem-solving skills
  • Excellent communication and attention to detail
  • Strong interpersonal skills and the ability to work independently
  • Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
  • Previous experience in delivering exceptional customer service

Ready to make a real impact? Apply now and help us shape the future of customer care



The Company



OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn't just personal. Every decision you make affects the people you care about most. That's why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls 'Uncle' - whatever family means to you.



Work With Us



The Benefits



Competitive salaries and a generous bonus scheme



25 days paid holiday, plus bank holidays



Three paid days a year to volunteer at a local charity of your choice



Healthcare, life assurance and pension contributions



Training, team building and management development programmes



Enhanced maternity, paternity and adoption leave



Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times Click here to find out more.

Find out more about what it's like to work with us by clicking here.




Documents


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