Enrolment Support Associate

2 weeks ago

Brighton, United Kingdom Functional Skills UK Full time

**Post Title**:Educational Support Advisor - ESA (Part time/sessional).**

**Dept**:Student Services Team**

**Organisation**:Functional Skills UK**

**Organisation description**:
Full training will be provided.

**Location address**:
FSUK Head office, 2, Gordon Mews, Gordon Close, Portslade, BN41 1HU

**Reports to**:
**Vacancy full description**:
FSUK is seeking an experienced and ambitious **Educational Support Advisor - ESA ** to support the FSUK Enrolment process as part of our student services team. You will be working over the phone or via SM as part of a dynamic team ensuring Initial Advice and Guidance (IAG) and Compliance is at the forefront of our learner offer.

**Responsibilities**:

- Offer initial advice and guidance to prospective learners.
- liaise with students to ensure they provide all documents required to establish eligibility, including certificates for maths and English along with any residency evidence prior to enrolment.
- Ensure all students complete initial assessments (diagnostic if applicable) before starting their learning programmes.
- Utilise the CRM (FLIP) system to manage client information, track interactions, and facilitate efficient communication.
- Follow up on learner enquiries via SM and provide further information to prospective learners and if interested progress the learner to the onboarding stage.
- Develop and maintain strong relationships with learners.
- Collaborate with team members to ensure smooth handling of inquiries and enrolments.
- Communicate effectively with colleagues regarding day-to-day activities and updates.
- Provide learners, customers, and colleagues with comprehensive support, advice, and guidance.
- Uphold company values and expected behaviours in all interactions and activities.
- Promote equal opportunities and diversity recognition throughout the organization.
- Adhere to Safeguarding, Prevent, and Health and Safety Policies, remaining vigilant to potential concerns and risks.
- Maintain confidentiality and professionalism at all times.
- Quality assure enrolment paperwork for Adult learners (AEB) during on boarding.
- Cross reference PLR from the Learner Records Service and Skills Gap Analysis/Score Card to support any deduction of funding.
- Support the Head of MIS and Compliance in undertaking internal audits to ensure there is a complete evidence pack in place for learners, in line with the apprenticeship funding rules.
- Issue and analyse learner surveys, sharing findings with wider organisation

**Desirable qualities/ skills required**:
**Qualifications**
- Proficient in English and Maths
- IT Literate

**Skills, Knowledge and Experience**
- Prior experience in a customer service or sales role. (E)
- Office-based experience, with proficiency in outbound calls being advantageous. (D)
- Previous experience in compliance (D)
- High degree of accuracy (E)
- Ability to meet targets and work to deadlines (E)
- Knowledge of the ILR and ESFA data collection requirements (D)

(Key Codes: E - Essential / D - Desirable)

**Hours of work (days and times)**:
Monday-Friday 11-7:00pm optional weekends available

**Annual leave**:
Paid Holiday Pay included 20 days per annum plus Birthday Pro Rata

Pay: £12.00-£12.50 per hour

**Benefits**:

- Casual dress

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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