Office Administrative Assistant

**Job Summary/Support Provided**

Full Time, Permanent

Hours of work Monday to Friday 9am - 5pm (we are currently working an 8am - 4pm shift on a Friday)

Salary £11.50 per hour, rising to £11.80 per hour after successful probation.

As a result of increased demand for our case management services, we are looking for an experienced Administration Officer to provide the high quality of service and input we are known for.

**About the Company**

AMS Case Management is a growing and dedicated team of professionals. We have a strong reputation for the great care we take with clients and employees alike.
- We are passionate about the work we do, specialising in providing the very best support packages for our clients.
- We pride ourselves on investing in our staff and we strongly believe we get the best out of our team when we do this.

We are instructed by solicitors to carry out a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individual’s health, social care, educational and employment needs, using communication and available resources to promote quality, cost, and effective outcomes. Case Management is a process devoted to the coordination, rehabilitation, care and support of people with complex clinical needs, following accident or injury. It aims to facilitate independence and improve quality of life for individuals living within the community.

All case managers are registered healthcare professionals and are required to adhere to their own Professional Code of Practice. Additionally, all case managers are either members of, or working towards advanced membership status of the British Association of Brain Injury Case Managers (BABICM).

The administration team are an integral part of the business and their job is to ensure the smooth running of the office to enable the case managers and case manager assistants to fulfil their role with the clients.

**Key Roles and Responsibilities of the Position**

Do you crave a challenge? Are you looking for a new way to use your administrative knowledge.

The post holder will be responsible for typing information into our database from various sources. You will also be required to provide efficient and high-quality administrative support. You will perform a variety of administrative tasks. For this position, you should be able to use your organisational skills to manage your office space and your time in a fast-paced environment. You should have excellent verbal and written communication skills with a keen eye for detail. Ultimately, you should be able to support our senior managers and ensure our day-to-day office operations run smoothly.

**Responsibilities**:

- Transfer data into computer files or database systems.
- update company database
- word processing
- update spreadsheets and presentations
- verify data by comparing it to source documents
- retrieve data from the database or files as requested
- organise MDT meetings
- attend meetings, take and distribute minutes
- proof read, format and finalise reports to send externally
- answer phone calls, provide information to callers, screen and direct calls, take and relay messages
- greet and provide general support to visitors
- implement office policies and procedures and adhere to agreed processes
- use of a variety of software packages such as Microsoft Word, Outlook, Excel and PowerPoint

**Personal Specification - Essential**

**Experience**
- relevant training and experience within an administrative role
- proven experience of producing correspondence and documents
- proven experience in information and communication management
- experience of accurately inputting data into database
- experience of updating spreadsheets and presentations
- experience of attending meetings, taking and distributing minutes
- experience of proof reading and formatting documents

**Knowledge**
- Awareness of the principles of confidentiality and data protection regulations
- knowledge of administrative and clerical procedures

**Skills**
- Written and verbal communication skills, fluency in English language
- Ability to multitask and be adaptable to the needs of the role, team and company
- Planning, organising, time management and prioritisation of tasks
- Proofing letters and reports accurately and in a timely manner
- Problem solving

**Personal Attributes**
- Flexible and adaptable approach to working
- Able to build an open and trusting relationship with others
- Polite and courteous in manner
- Able to accept and utilise constructive feedback to develop own skill and performance
- Have good interpersonal skills
- Self-motivation
- Excellent attention to detail
- Time management, reliability, ability to plan your own work, work on your own initiative and meet deadlines
- reliable, honest and open

**Personal Specification - Desirable**
- relevant Administration qualification
- experience of using Mac operating systems
- expe