IT Service Desk Analyst

2 days ago

London, United Kingdom Comtecs Ltd Full time

IT Service Desk Analyst / IT Helpdesk Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, ITIL, ITAM (Asset Management), IT Customer Service (Internal Users). Permanent, West London (3 Days per week onsite, 2 days remote). to £30k+ Benefits
IT Service Desk Analyst / IT Helpdesk Engineer required by leading A/V solution provider to global financial services organisations and the public sector. You will join the service desk team and provide support to a user base of 400 users across the UK anda further 1000 globally.
The main focus of the role will be to provide high quality 1st line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/Win11, O365 inc Outlook and MS Teams, LAN/Wireless and VPN connections, AD/GPo, Windows Server/Azure,InTune (mobile devices), DNS setting etc. The majority of the support work will be undertaken over the phone and by remote session with some walk-ups to the desk for configs and hardware support. Other desktop support work will be escalated to the relevantengineers.
We are searching for an IT Service Desk Analyst / IT Helpdesk Engineer / IT Support Analyst who has gained experience working on an SLA driven service desk within an ITIL framework. You will be experienced in creating and managing tickets in ServiceNow (orsimilar IT Ticketing systems), be confident in your ability to speak with internal users over the phone, via remote session and be responsive to their needs. You will be comfortable using Win 10, Win 11, MS O365 (inc MS Outlook, MS Teams), creating and managinguser accounts in Active Directory (and possible AzureAD) and ideally possess some experience with mobile device management using tools such as InTune but this is non-essential. You will have some experience of working within an ITIL environment. Excellentcommunication and customer service skills are pre-requisite. Any interest or experience in Audio Visual A/V systems would be an added bonus but non-essential.
Exceptional opportunity to join a global top 3 company within their field at a time of exciting onward growth. You will need to be able to work 3 days per week onsite in West London/Middlesex (near Heathrow) easily commutable from Berkshire, Surrey, South Westas well as 2 days from home. Great opportunity to develop additional experience in ITIL and ITAM alongside technical support skills within the Microsoft arena.

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