IT Service Desk Analyst

4 days ago

London, United Kingdom Just IT Full time

We have an exciting new opportunity with one our prestige finance companies in central London, they are looking for a 1st/2nd Line IT Service Desk Analyst to join their expanding team.
About the company
The company is a unique and exciting institution. There mission is to make finance markets work better so smaller business across UK can prosper and grow.
To deliver its programmes, the company works through more than 200 delivery partners such as high street, digital, specialist and challenger banks, venture capital and private debt funds and fintech platforms.
Position Overview
As part of the team working on a rota basis, you will cover the hours of 07:30 to 17:00 (Sheffield) and 08:00 to 19:00 (London) during the working week, in line with our policy of 37.5 hours per week. This will involve an element of shift work, so some flexibilityin working hours is required. There will also be a small amount of travel between the London and Sheffield offices.
- ideally in both an on-premises and cloud environment.
You will also have experience of provisioning desktop/laptop/mobile hardware/software plus basic user & security group Active Directory administration as well as security apps and VPN, and experience of using Software Development Lifecycle and Ticket Managementtools (such as Jira, VSTS, Zendesk etc.)
Previous experience of hosted desktop and Office 365 environment would be beneficial and working knowledge in any of WordPress, Tableau, MySQL, Zendesk Salesforce, would also be beneficial.

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