Call Centre Agent

1 week ago

Leicester, United Kingdom White Tiger Group Limited Full time

**Job Summary**

**Duties**
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information to customers regarding products and services.
- Analyse customer queries and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions through data entry.
- Upsell products and services where appropriate to enhance customer satisfaction.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Assist in training new staff members as required.

**Requirements**:

- Proficiency in English is essential; bilingual or multilingual capabilities, particularly in Spanish, are highly desirable.
- Strong analytical skills with the ability to assess situations effectively.
- Excellent communication skills, both verbal and written, ensuring clarity in interactions.
- Experience in data entry with a keen attention to detail.
- Previous experience in a call centre environment is an advantage but not mandatory.
- Ability to work well under pressure while maintaining a positive attitude.
- A commitment to providing exceptional customer service at all times.

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you

Desired Skills and Experience You will need to have:
- A strong background in sales* Be used to working to quality guidelines* Have a great customer service background* Have a strong character and a determined nature* You will be self-motivated, resilient and thrive on the challenge of closing a sale and hitting targets. Successful and dynamic company offering career prospects for ambitious sales agents and team leaders. White Tiger Group Limited has grown to become a leading outsourcing company for the contract centre world.

Required experience:
**Job Types**: Full-time, Permanent

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00 per year

OTE: £26,000

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: £26,000.00 per year

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract

Pay: £26,000.00 per year

Expected hours: 40 per week

Additional pay:

- Bonus scheme
- Loyalty bonus
- Performance bonus

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person

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