Call Centre Assistant

4 days ago

Leicester, United Kingdom Specsavers Full time

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.

As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

**Our team**

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

**What’s on offer?**

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

- Up to £12.41 per hour (depending on age)
- 37.5 hours per week
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you
- Enhanced family leave and company sick pay

**Main responsibilties**
- Answering calls / Booking Appointments
- Diary Management
- Communicating effectively with customers and clinicians

**What we’re looking for?**

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:

- Passion for delivering great customer service
- Organised
- Active listener
- Ability to work in a team

**Find out more**

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.

This includes:

- Experience in admin / call centre
- Great communication skills

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