Contact Centre Agent- Daytime

6 days ago

Leicester, United Kingdom Bellrock FM Full time

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for a customer service agent based in Leicester. To ensure smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service on an inbound and outbound call basis. Working Monday to Friday, Saturday and Sunday - 8 hour shifts including a 30 minute unpaid lunch.

**KEY ACCOUNTABILITIES**
- Answering calls from clients and contractors in accordance with the agreed procedures on which performance will be measured
- Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
- Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorisation as appropriate for works exceeding set guidelines
- To ensure the smooth day to day running of the Contact Centre by adhering to the planned rota pattern
- Ensure set targets are met
- Manage and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested

**COMPETENCIES**

IT literate, technology skills, decision making skills, problem solving skills**, ability to effectively deal with people,** excellent proficiency and navigation skills around a PC, excellent keyboard skills, excellent telephone manner

**CORE QUALITIES AND ATTRIBUTES**

Excellent verbal Communication, Listening, Data Entry Skills, People Skills, Customer Focussed, Customer Service skills, Attention to Detail, Professionalism, Multi-tasking abilities, Consistency, Flexibility.

In return Bellrock are offering a salary of £18,720. Working hours are 37.5 hours per week. Hours are Monday to Friday, Saturday and Sunday 9am to 5pm.

STRICTLY NO AGENCIES PLEASE.

**Job Types**: Permanent, Full-time

**Salary**: £18,720.00 per year

Schedule:

- 8 hour shift

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