Contact Centre Customer Service Agent

**Contact Centre Agent**:
Location: Leicester

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

**How will you be the change?**:
Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for the Customer Service Agent based in Leicester/Home based. To ensure smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service on an inbound and outbound call basis. Working Monday, Friday, Saturday and Sunday - 8 hour shifts including a 30 minute unpaid lunch.

**KEY ACCOUNTABILITIES**
- Answering calls from clients and contractors in accordance with the agreed procedures on which performance will be measured
- Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
- Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorisation as appropriate for works exceeding set guidelines
- To ensure the smooth day to day running of the Contact Centre by adhering to the planned rota pattern
- Ensure set targets are met
- Manage and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested

**COMPETENCIES**

IT literate, technology skills**, decision making skills, problem solving skills**,** ability to effectively deal with people,** excellent proficiency and navigation skills around a PC, excellent keyboard skills, excellent telephone manner

**CORE QUALITIES AND ATTRIBUTES**

Excellent verbal Communication, Listening, Data Entry Skills, People Skills, Customer Focussed, Customer Service skills, Attention to Detail, Professionalism, Multi-tasking abilities, Consistency, Flexibility.

In return Bellrock are offering a competitive salary. Working hours are 32 hours per week. Hours are Monday, Friday, Saturday and Sunday 9am to 5pm.

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

[OUTRO]

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with [BELLROCK], we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.