Contact Centre Agent

2 weeks ago

Leicester, United Kingdom Nationwide Windscreen Services Full time

**Due to continued growth, Nationwide Windscreen Services has a fantastic opportunity available for Contact Centre Agents at our head office in Birstall, Leicester LE4.**

**IMMEDIATE START AVAILABLE* **Following successful Interview

**Hours**:37.5 hours per week (Monday to Friday, hours between 07:00 - 18:00 with rotational Saturdays 10:00-14:00)

**Salary**:From £19,000 per annum

**Location**: 6 Geoff Monk Way, Birstall, Leicestershire, LE4 3BU

**Job Role**:

- Call handling, answering high volumes of calls, maintaining a rapid response to agreed standards.
- Job creation on the NWS System, accurately recording information, logging information on all calls received, maintaining detailed and accurate records.
- Manage “In life” customer queries including customer service calls.
- Operate a variety of office equipment, PC, Phone, shredder, scanner, photocopier.
- Job validation, policy checking, procurement of purchase order numbers.
- Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Establish and maintain effective working relationships with co-workers, supervisors, suppliers, customers, and the public.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
- Validate authenticity of vehicle and policy holder information.
- Invoice production.
- Awareness of data protection.
- Maintain work sheet list to ensure jobs older than 2 months are either cancelled or invoiced.
- Any other ad hoc duties as required or necessary.

**Personal Skills**
- Good communication skills, including oral and written skills
- Flexible, with the ability to multi-task
- Good organisational skills with the ability to prioritise workload
- Calm under pressure
- Accuracy and attention to detail
- Ability to work as part of team and also on own initiative
- Competent in the use of MS Office
- Willingness to learn

**What’s in it for you?**
**- **Excellent telephone manners and communication skills
- Problem solving skills
- Ability to build a relationship with customers/suppliers/colleagues
- Strategies to manage your diary and optimise time management
- Develop basic finance department skills

**What else is in it for you?**
**- **Opportunity to work for a well-established and known organisation
- A fantastic office team full of talented individuals from a variety of backgrounds that support each other
- Auto-enrolment company pension scheme
- 20 days holiday + bank holidays (pro rata)

**Interested? Click 'Apply' and a member of the NWS recruitment team will be in touch to discuss the role in more detail.**

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

  • Contact Centre Agent

    1 day ago

    Leicester, United Kingdom Nationwide Windscreen Services Full time

    Job title: Contact Centre Agent Hours: 37.5 hours per week (Monday to Friday, hours between 07:00 - 18:00 with rotational Saturdays) **Salary**: From £19,000 per annum Location: 6 Geoff Monk Way, Birstall, Leicestershire, LE4 3BU Job description MAIN TASKS: - Call handling, answering high volumes of calls, maintaining a rapid response to agreed...

  • Contact Centre Agent- Daytime

    5 days ago

    Leicester, United Kingdom Bellrock FM Full time

    Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke...

  • Contact Centre Customer Service Agent

    2 days ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Customer Service Agent** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because...

  • Contact Centre Customer Service Agent

    2 weeks ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Agent**: Location: Leicester At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work -...

  • Contact Centre Agent

    1 week ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Agent - Twilights to include weekends (5:00pm to 1:00am)** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need...

  • Call Centre Agent

    1 week ago

    Leicester, United Kingdom White Tiger Group Limited Full time

    **Job Summary** **Duties** - Handle inbound and outbound calls with professionalism and courtesy. - Provide accurate information to customers regarding products and services. - Analyse customer queries and provide effective solutions in a timely manner. - Maintain detailed records of customer interactions through data entry. - Upsell products and services...

  • Contact Centre Volunteer

    2 weeks ago

    Leicester, United Kingdom hr@childrenslinks.org.uk Full time

    **VOLUNTEERS NEEDED!** Would you like to make a difference to families? Do you have a warm and caring nature, a willingness to help others, the ability to remain impartial and confidential at all times with a good sense of humour? Are you available on Saturday mornings? Children's Links needs you! We are a charity which runs Child contact centres where...

  • Head of Delivery

    3 days ago

    Leicester, United Kingdom Lead Talent Full time

    Head of Delivery - Contact Centre - Leicester Lead Talent is partnering with a staffing solutions business with a difference; already they have with a fantastic track record of success and growth, the next three years look even brighter. With this growth a new opportunity has arisen for a Head of Delivery to lead and develop a customer focused recruitment...

  • Contact Centre Leader

    7 days ago

    Leicester, United Kingdom Hastings Direct Full time

    At Hastings Direct we are transforming our Claims Operation; to become the best insurer in the market for indemnity spend. Our Intervention department is critical in achieving this and therefore we’re looking for a new Contact Centre Leader within our Claims Intervention department to build on existing successes and push the area from top quartile to...

  • Estate Agent Sales

    7 days ago

    Leicester, Leicester, United Kingdom Buzzrecruit Full time £20,000 - £40,000 per year

    Job Description Estate Agent Sales / Lettings Valuer - Leicester - £20k basic + Comms My client is an established independent Lettings and Estate Agency brand who have built their success operating on the principles of professionalism, best advice and a truly independent approach. A new opportunity has arisen for an experienced Estate Agent Sales /...