Head of Customer Success

2 weeks ago

Bournemouth, United Kingdom Kortext Full time

Job Ref

HOCSBB

**Location**:
Bournemouth

Salary

Status

Full Time

Type

Permanent

Hours

37.5

**More details**:
Job Description - Head of Customer Success

Summary

Kortext is the UK’s leading eTextbook provider, serving universities globally. We are recruiting a Head of Customer Success to drive excellence in customer service across our teams.

Kortext has seen significant growth in the last 12 months and this role is key to driving our expansion by continuing to build on this success. This role will develop strong customer success teams to provide specialist support to Kortext’s clients and partners.

This role requires a seasoned technical people manager with a track record of developing customer success excellence and ability to develop strategies to support significant growth within the ed-tech sector.

Key Responsibilities
- Contribute to automation and drive digitisation within the customer success department
- Build, inspire and develop exceptional teams dedicated to customer success
- Leverage existing stakeholder relationships to determine the level and content of support provided
- Enhance internal relationships to support the companies overall strategy and direction
- Be responsible for overall customer communication and utilisation of Kortext’s software
- Provide visible day-to-day business leadership and direction of the customer success teams
- Use a data driven approach to identify weaknesses and areas for growth within the customer success teams
- Drive accountability and ownership in your teams and across the business
- Develop and nurture your team to create future business leaders
- Contribute to creating a positive culture and working environment for all employees
- Embody the company values of Passionate, Pioneering, Persistent and Personable
- Support financial planning and funding opportunities through providing detailed reports and metrics to promote Kortext’s potential to investors

Education & Experience
- Educated to degree level with a proven ability for self-learning and development
- Successful track record in customer success at senior management level (minimum 10 years)
- Knowledge and experience of Higher Education
- A technical specialist with experience within the ed-tech sector
- Automation experience within a customer service environment

Technical skills
- High level of competence in various word processing, spreadsheets and presentation tools including MS Word, Excel, Outlook and PowerPoint
- Knowledge of CRM systems including self-service and automated customer interaction, Salesforce essential
- Knowledge of content platforms and educational technologies

Personal Characteristics
- An inspirational leader with exceptional influencing ability, able to engage at all levels and be a true ambassador
- Able to inspire and foster a team-oriented environment, empathetic and a real people person
- Committed to excellence and capable of making tough decisions where necessary
- Strong commercial awareness
- Track record of delivering results, transformational change, and continuous improvement
- Experience of planning, managing and effectively executing complex projects

  • Head of Customer Services

    2 weeks ago

    Bournemouth, United Kingdom Message Direct Full time

    **Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...

  • Customer Success Advocate

    2 weeks ago

    Bournemouth, United Kingdom Kortext Full time

    Job Ref CSAD Location Bournemouth Salary £22,000 plus a Bonus Status Full Time Type Permanent Hours 37.5 **More details**: Customer Success Advocate **Salary**: £22,000 - £25,750 **Benefits**: Company Bonus 26 days holiday plus Bank Holidays Healthcare Cashback plan Pension scheme Role progression opportunities spine T1 -T4 Employee referral...

  • Customer Success Advocate

    2 weeks ago

    Bournemouth, United Kingdom Kortext Full time

    Job Ref CSAPT **Location**: Bournemouth Salary pro rata Status Part Time Type Fixed Term Contract Hours 16 **More details**: Customer Success Advocate - Part/Time **Salary**: £21,000 - £24,000 Pro Rata **Benefits**: - Company Bonus - 25 days holiday excl. Bank Holidays - Healthcare Cashback plan - Pension scheme - Annual appraisal with pay...

  • Head of Customer Experience

    6 minutes ago

    Bournemouth, Bournemouth, United Kingdom OnBuy Full time

    Who are OnBuy?OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list.All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and...

  • Head of Lettings

    3 days ago

    Bournemouth, United Kingdom McCarthy Stone Full time

    **McCarthy Stone one of the leading developers of retirement communities are currently seeking a dynamic and experienced Head of Lettings to join our team in Bournemouth.** The Head of Lettings will play a pivotal role in overseeing the lettings strategy for our portfolio of retirement communities across the UK. This is a fantastic opportunity for an...

  • Head of Operations

    1 day ago

    Bournemouth, United Kingdom Cogito Talent Limited Full time

    Head of Operations Cogito are proud to be partnering with a subsidiary of highly profitable global business who are looking for a Head of Operations to join their evolving team within an industry that is experiencing continual year-on-year growth. The business is circa 30 people strong and has exciting growth plans. This role would suit a proactive leader...

  • Head of Operations

    5 days ago

    Bournemouth, United Kingdom Hendy Group Full time

    **Salary** A competitive salary with a performance-related bonus. **Basis** Full Time **Region** Dorset **Date posted** 09/12/2024 **Job reference** TR000006V0 At Hendy Group, we are proud to have become a leading automotive dealer group employing 1600 colleagues, representing 20+ manufacturer brands across 60 + locations. To continue this success...

  • Head of Partnerships

    2 weeks ago

    Bournemouth, United Kingdom OnBuy Full time

    OnBuy have an exciting opportunity for a **Head of Partnerships **to join the team. Location: Remote **Salary**: £55,000 to £65,000 per annum (with up to 30% OTE) depending on experience. **Who We Are**: OnBuy is growing and we’re now looking for an experienced Head of Partnerships to join our team. You will join a dynamic and fast-paced environment,...

  • Head of Customer Experience

    2 weeks ago

    Bournemouth, United Kingdom OnBuy Full time £150 - £200

    Who are OnBuy?Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list.All...

  • Customer Success Executive

    1 week ago

    Bournemouth BH NE, United Kingdom Premium Plus Uk Full time £27,225 - £29,000 per year

    At Premium Plus UK we believe that a bright, healthy smile has the power to uplift your entire day. That's why we've created a vibrant range of dental products in every colour of the rainbow – to turn dental care into a positive, joyful experience.Our products are meticulously designed to the highest standards, bringing colour and warmth to dental...